Manager: Onboarding Operations

Role Overview

We are looking for an experienced Manager Onboarding Admin to manage a team and oversee end-to-end employee onboarding operations, ensuring timely, accurate and compliant service delivery.

Key Responsibilities

• Manage end-to-end employee onboarding including documentation, background verification and pre-employment activities.
• Lead, coach and develop the Onboarding / HR Operations team.
• Monitor SLA, KPI, productivity and quality metrics.
• Handle employee/manager queries and escalations.
• Drive process improvement, workflow optimization and operational efficiency.
• Work with HR, TA, HRIS and other stakeholders across functions/time zones.
• Support reporting, analytics, process controls and automation initiatives.

Mandatory Requirements

• Bachelor's degree.
• 10+ years of relevant HR Operations / Onboarding / Shared Services experience.
• Minimum 2+ year of formal people management experience.
• Hands-on experience in end-to-end onboarding operations.
• Experience with BGV, documentation and compliance processes.
• Strong experience in SLA/KPI, quality and service delivery management.
• Experience handling stakeholder queries and escalations.
• Strong Excel and analytical skills.
• Experience with HRIS / ATS / HR systems.
• Strong communication and stakeholder management skills.

Preferred

• Experience in US/Global HR Operations or GCC/Shared Services.
• Healthcare / regulated industry experience.
• Experience in HR Transformation, Process Transformation, Process Improvement, and HR Automation/Digitization.
• Exposure to Workday / SuccessFactors / PeopleSoft / Oracle HCM.
• Lean / Six Sigma / Agile / Continuous Improvement exposure.

Important: Candidates must have formal people management experience. Individual contributors without team-management experience will not be considered.