Manager Operasional E-Commerce

About the role

Ecommerce Operation Manager overseeing end-to-end operations of TikTokShop, Shopee and other channels. The role involves driving traffic acquisition, conversion rate optimization, and GMV growth while managing platform operations, promotional campaigns, and cross-functional collaboration.

Key responsibilities

• Oversee end-to-end operations of TikTokShop, Shopee and other channels, driving traffic acquisition, conversion rate optimization, and GMV growth
• Formulate and execute aggressive promotional campaigns for each platform mega-campaigns (e.g., 9.9, 11.11, 12.12, TikTok Friday/Payday)
• Work with Content Division for content calendars, Live Supervisor for livestream strategies (especially for TikTok), KOL Supervisor for KOL strategies and collaboration, and oversee overall store performance, appearance and catalog
• Maintain strong relationships with account managers at each e-commerce platform
• Collaborate closely with Management on planning and Warehousing teams to ensure smooth order fulfillment, optimize stock turns, and prevent out-of-stock scenarios
• Provide data-driven insights on consumer trends to bridge assortment gaps and support local pricing and bundling strategies
• Develop and implement long-term e-commerce strategies, annual budgets, and ROI-driven marketing spend plans
• Deliver comprehensive daily/weekly/monthly analysis and reporting on e-commerce sales metrics and all operation metrics

About you

• Minimum 5+ years of experience in E-commerce operations, with at least 2 years in a managerial role
• Experience in Skincare and Beauty Categories
• Proven track record of managing Shopee Mall and TikTok Shop (including livestreaming and affiliate ecosystem) in Indonesia
• Strong data analytical skills
• Leadership capabilities
• Ability to work under high pressure to meet sales targets
• Fluency in Mandarin is a huge plus