Manager - Operation (Last Mile- State Head)

Role - Manager Operation
Base Location: Muvattupuzha / South Kerala

About Loadshare:

LoadShare is one of India’s most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we’ve grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What sets us apart:

• Scale with depth: We handle ~550K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 30,000+ rider network.
• Strong financials, stronger ambition: With 800+ Cr in FY26 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability.
• Dual-engine model: We not only operate India’s most flexible last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lakh orders/day — one of the few in India to enable asset cross-utilization across verticals.
• Strong Tech: We are in a unique position to cross-utilize the delivery boys across different earning opportunities matching the peaks of various use-cases throughout the day. (ex: grocery peaks at 6-8 am, while bike taxi peaks from 8 to 10 am, etc). In addition to this, our supply chain SaaS platforms power over 1M+ shipments per day.
• Strategic partner to India’s digital economy: We work with every major digital commerce player (ecomm, quick commerce, food, mobility) , and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands.
• Built to scale profitably: We’re not chasing GMV at all costs. We’re building the most capital-efficient, tech-enabled logistics engine in the country. We’re now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines.

Founders/ Founding team:

• Raghu Talluri (CEO) - Formerly at Myntra, McKinsey
• Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi
• Rakib Ahmed (Co Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co founder Lunate Eco

Roles and Responsibilities

Operational Leadership

• Oversee daily last-mile operations across multiple hubs within your cluster to ensure on-time delivery and dispatch.
• Drive SLA adherence for delivery performance, TAT, and customer experience.
• Ensure process compliance across all hub operations including sorting, scanning, POD, and inventory.

Performance Management

• Analyze KPIs and operational dashboards (delivery success %, cost per shipment, utilization, etc.) and drive performance improvements.
• Identify process gaps and implement corrective and preventive actions.
• Ensure cost optimization and productivity improvement across hubs.

People & Vendor Management

• Lead, mentor, and manage Hub Incharges, Supervisors, and ground staff within the cluster.
• Drive motivation, discipline, and engagement across a diverse workforce.

Stakeholder Management

• Collaborate with central operations, business teams, and clients to resolve operational challenges.
• Provide regular updates on cluster performance to regional leadership.

Who You Are

• 4+ years of experience in last-mile logistics / e-commerce operations / supply chain.
• Proven track record of managing multi-hub operations at scale
• Strong data orientation: able to work with dashboards, KPIs, and process metrics.
• Exceptional leadership skills with ability to manage large teams and vendors in high-pressure environments.
• Execution-focused with strong problem-solving and decision-making ability.

Nice to Have

• Experience in logistics players
• Hands-on with operational tech platforms, rider apps, and last-mile automation tools.
• Exposure to scaling hubs in Tier 2/3 towns along with metro operations.

Why This Role

• Leadership Opportunity: Own end-to-end operations for an entire cluster.
• Impact at Scale: Directly responsible for thousands of deliveries every day.
• Career Growth: Fast-track path into Regional Operations Head roles as Loadshare scales.

Roles & Responsibilities

• Oversee daily last-mile operations across multiple hubs within your cluster to ensure on-time delivery and dispatch.
• Drive SLA adherence for delivery performance, TAT, and customer experience.
• Ensure process compliance across all hub operations including sorting, scanning, POD, and inventory.
• Analyze KPIs and operational dashboards (delivery success %, cost per shipment, utilization, etc.) and drive performance improvements.
• Identify process gaps and implement corrective and preventive actions.
• Ensure cost optimization and productivity improvement across hubs
• Lead, mentor, and manage Hub Incharges, Supervisors, and ground staff within the cluster.
• Drive motivation, discipline, and engagement across a diverse workforce.
• Collaborate with central operations, business teams, and clients to resolve operational challenges.
• Provide regular updates on cluster performance to regional leadership