Manager - Operational Readiness

Qiddiya Investment Company is seeking an experienced Manager - Operational Readiness to ensure successful operational launches of our projects within the entertainment and leisure sector. This role is critical in coordinating cross-functional readiness activities, assessing operational capabilities, and driving process improvements to guarantee seamless project openings and optimal guest experiences.

Key Responsibilities

• Lead the development and execution of operational readiness plans, ensuring alignment with organizational goals and project timelines
• Collaborate with multidisciplinary teams to identify operational requirements and address gaps before project launch
• Conduct readiness assessments, risk analysis, and mitigation planning to ensure preparedness of all operational units
• Design and implement training programs to prepare staff for operational roles and service excellence
• Establish and monitor key performance indicators (KPIs) related to operational readiness and post-launch performance
• Drive continuous improvement by analyzing operational processes and recommending enhancements
• Champion guest-centric operational strategies to enhance visitor satisfaction

Requirements

• Bachelor's degree in Business Administration, Operations Management, Hospitality, or related field
• Minimum 5 years of experience in operational readiness, operations management, or related roles, preferably in entertainment or hospitality sectors
• Strong project and stakeholder management skills with ability to lead cross-functional teams
• Proven experience in risk identification and mitigation within operational contexts
• Excellent communication, analytical, and problem-solving skills
• Experience designing and delivering staff training programs
• Ability to work in a fast-paced environment managing multiple priorities
• Familiarity with Saudi Arabian business environment and culture is preferred

Benefits Comprehensive benefits package