Manager – Operations & Administration

Experience Required:

5+ years in operations & administration, in healthcare facilities or any other service industries.

Job Summary:

The Manager – Operations & Administration will oversee and streamline all non-technical operations in a super-speciality diagnostic laboratory serving hospitals, clinics, and labs. The role involves managing logistics, client relationships, compliance, finance, HR, IT, and overall administrative functions to ensure smooth business operations.

Key Responsibilities:

1. Logistics & Supply Chain Management

• Supervise sample pickup, transportation coordination, and real-time tracking.
• Ensure cold chain management for temperature-sensitive samples.
• Oversee inventory and reagent supply management to prevent shortages.
• Manage courier and logistics partner coordination for timely deliveries.
• Monitor turnaround time (TAT) to ensure operational efficiency.

2. Sales & Marketing Support

• Assist in business development and key account management for B2B clients.
• Coordinate with the sales team to improve client engagement and satisfaction.
• Support digital marketing efforts (SEO, PPC, social media, website).
• Oversee online reputation management and market research for competitor analysis.

3. Accounts & Finance Administration

• Manage invoicing, billing, and timely payment collections.
• Ensure compliance with tax regulations and other financial filings.
• Assist in financial forecasting, budgeting, and credit risk assessment.
• Work closely with finance teams for accurate record-keeping and reporting.

4. Human Resources & Recruitment

• Oversee recruitment, onboarding, and training of technical & non-technical staff.
• Ensure compliance with labor laws and manage payroll processing.
• Implement workforce performance management strategies.
• Develop employee engagement and retention programs.

5. IT & Infrastructure Management

• Ensure smooth operation of LIMS (Laboratory Information Management System).
• Supervise cybersecurity and data protection measures.
• Coordinate software and hardware upgrades.
• Maintain the laboratory website and B2B client portal.

6. Customer Service & Public Relations

• Manage a dedicated helpline and client support for B2B partners.
• Ensure prompt resolution of client queries and concerns.
• Handle crisis management and communication for service-related issues.
• Drive customer feedback collection and service improvement initiatives.
• Support PR and branding activities for the laboratory.

7. Maintenance & Facility Management

• Oversee biomedical waste disposal compliance.
• Ensure lab infrastructure upkeep, including equipment servicing.
• Manage power backup systems and emergency preparedness.
• Implement safety protocols and hazardous material handling training.
• Maintain hygiene and sanitation standards within the facility.

Key Skills & Competencies:

✔ Strong leadership and organizational skills
✔ Excellent communication and stakeholder management
✔ Knowledge of healthcare compliance and regulatory frameworks
✔ Experience in logistics, finance, and business operations
✔ Proficiency in LIMS software and digital tools
✔ Problem-solving and crisis management abilities

Qualifications:

Education:

• Bachelor’s or Master’s in Business Administration, Healthcare Management, Operations, Supply Chain Management, Finance, or related fields.
• A background in diagnostics, pathology labs, or healthcare administration is a strong advantage.

Experience:

• Minimum 3 years in operations, administration, logistics, finance, or quality assurance within diagnostic labs, hospitals, healthcare services, or related industries.
• Experience in managing B2B client operations, supply chain, and compliance is highly preferred.

Job Type: Full-time

Work Location: In person