Manager - Operations and Service

Job Purpose

This position is open with Bajaj Finance ltd.

Duties and Responsibilities

''- In-depth understanding of the financial products and credit policies for Secured and Unsecured business lines

• Would be responsible for managing credit verification vendors and ensuring TAT as well as Quality standards defined by BFL is adhered too.
• Responsible for end to end disbursement and payment process for Secured and Unsecured business.
• Drive adherence to various process and policies defined by central teams at location level.
• Responsible for managing OTC and PDD process at Combo locations (Secured/ Unsecured) and ensure NIL process gaps.
• Ensure teams are well updated with latest policy and process circulars sent by risk and HO operation team.
• Engage with Sales and Underwriting team at a location level on an ongoing basis to address concerns / issues and working on improvising the overall process efficiency.
• Carry out regular branch visits to address location level issues and verify adherence of various processes at Branch level.

Required Qualifications and Experience

"''- Minimum graduation with 4-6 years of experience in Retail Lending Credit and Operations.

• Effective verbal and written communication skills.
• Problem solving skills with strong attention to detail."