Manager, Operations

Manager, Operations - Sulphur Point

You will be responsible for leading a critical cold storage operation at our Sulphur Point site, ensuring it runs safely, efficiently, and delivers consistently high levels of customer service.

About the Role

Reporting to the General Manager and leading a team of 16+ staff, this is a hands-on leadership role in a busy environment. You'll balance operational delivery with people leadership-driving performance, building capability, and maintaining a strong, resilient team culture.

This role requires a high level of emotional maturity, sound judgement, and the confidence to have honest, sometimes tough conversations to drive accountability and performance.

You will:

• Lead a safety-first culture, ensuring compliance and accountability at all levels
• Oversee the day-to-day performance of the operation, ensuring efficiency and reliability
• Provide strong, visible leadership that motivates, supports, and holds people accountable
• Have clear, constructive, and at times difficult conversations to address performance and behaviour
• Build and maintain trusted customer relationships
• Ensure inventory accuracy and operational integrity
• Manage site assets to ensure operational readiness
• Uphold company standards and regulatory requirements

You are an experienced people leader who:

• Demonstrates resilience and emotional maturity in a demanding operational environment
• Is confident addressing underperformance and not afraid to have tough conversations when needed
• Has proven experience leading teams - including a seasonal shift pattern
• Builds high-performing teams and confidently manages performance
• Is commercially aware, customer-focused, and solutions-oriented
• Brings strong organisational skills and attention to detail
• Has experience in cold storage or logistics (preferred)
• Has the right to work in New Zealand

What We Offer

At Lineage we foster a supportive and inclusive workplace where people are valued and developed. We offer:

• A cooperative and high-performing team environment
• Ongoing training and development opportunities
• Competitive remuneration and career progression

About Lineage

Lineage is the world's largest temperature-controlled logistics solutions provider. We have a global network of over 400 facilities totalling over 2 billion cubic feet which spans 19 countries across North America, Europe, Asia-Pacific, and South America.

In New Zealand, our facilities are strategically located in Auckland, Kerepehi, Tauranga, Hawkes Bay, Nelson, Christchurch, Timaru and Dunedin.

At Lineage, our six values help guide how we behave and define what we hold most important: Safe, Trust, Respect, Innovation, Bold, Servant Leadership. We all play a position that is key to the company's success.

If you are a proven leader who shares these values, Lineage welcome the opportunity to view your CV and cover letter, and to consider your application.

Successful candidate appointment is subject to current referee checks and pre-employment medical assessment (including drug test). Lineage is committed to a drug and alcohol-free workplace.