Manager - Operations

Key Responsibilities:

• Supply Chain & Fulfilment
• Shipment & Import Operations: Manage end-to-end shipment coordination from supplier to Jebel Ali, including documentation, freight coordination, customs clearance and import processes.
• Order & Delivery Fulfilment: Own operational execution from confirmed order to final delivery, coordinating stock allocation, dispatch, logistics partners and partner/customer requirements.
• Inventory & Warehouse Management: Manage inventory availability, warehouse operations, stock movement, replenishment, demo/service inventory and periodic stock audits.
• Operational Cost Management: Monitor warehouse, logistics, customs and other operational costs and identify opportunities for efficiency and cost optimisation. distributors, logistics providers, warehouse partners and other vendors, including documentation, performance and issue resolution.
• Product Certifications & Compliance : Coordinate applicable product certifications, regulatory approvals and compliance requirements such as ECAS, TDRA and related documentation.
• Entity & Office Operations : Manage operational and administrative requirements related to the Teachmint Dubai entity and office, including relevant documentation and ad-hoc requirements.
• Operations Governance & Business Support
• SOPs & Process Improvement : Develop and maintain SOPs across supply chain, fulfilment, inventory, service and vendor operations; identify bottlenecks and improve turnaround time and efficiency.
• MIS & Operational Controls : Maintain accurate operational data and reporting covering inventory, shipments, orders, deliveries, service, vendors and key operational metrics.
• Cross-functional Coordination : Work closely with Sales, Finance, Supply Chain, Legal, Marketing and Customer Support to ensure smooth execution of regional operations.
• Business & Market Support : Support new-market launches, partner onboarding, events, demo movements and other operational initiatives required to scale the Middle East business.

Desired Candidate Profile

Education & Experience Requirements

• Education: Bachelor s degree in Business Administration, Engineering, Supply Chain, Operations Management, or a related discipline (An MBA / Post Graduate Degree in Operations or Supply Chain is preferred).
• Experience: 3 to 5 years of hands-on experience in Operations, Order Management, Supply Chain Operations, or Field Operations Delivery.
• Industry Background: Experience in EdTech, Consumer Durables, IT Hardware Distribution, or Tech-enabled Logistics is highly desirable.

Key Skills & Competencies:

• Analytical & Data-Driven: Advanced proficiency in MS Excel or Google Sheets (pivot tables, data modeling, reporting) with the ability to draw insights from complex operational datasets.
• Systems Familiarity: Working knowledge of ERPs, Order Management Systems (OMS), or CRM software (e.g., Salesforce, SAP, Zoho).
• Vendor & Partner Management: Proven ability to onboard, negotiate, and enforce SLAs with external logistics and service partners.
• Execution & Ownership: High attention to detail with a track record of driving cross-functional projects under strict timelines.
• Communication & Collaboration: Excellent written and verbal communication skills in English and regional languages to interact effectively with internal leadership and external clients/vendors.