Manager - Operations

Company Name: Cloud Group of Companies

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202665765

• Oversee day-to-day operations across all Waffle Up outlets to ensure smooth, efficient, and consistent service.
• Work closely with Operation Managers to maintain brand standards, quality control, cleanliness, and customer satisfaction.
• Monitor sales performance, cost management, inventory control, and wastage reduction strategies.
• Lead and develop outlet teams through structured training, SOP implementation, performance management, and motivation.
• Ensure compliance with food safety, hygiene, and operational SOPs across all outlets.
• Coordinate with Supply Chain, HR, Finance, Marketing, and Central Kitchen teams for operational alignment.
• Support new outlet setups, team onboarding, and expansion projects.
• Drive operational innovation, process improvements, and customer experience enhancements.
• Manage reporting, audits, weekly/monthly reviews, and operational KPIs.

Key Responsibilities

• Outlet Operations & Daily Execution:

• Ensure seamless, high-quality execution of daily operations across all outlets.

• Enforce Standard Operating Procedures (SOPs) regarding food preparation, quality control, and customer service.

• Conduct regular branch visits to monitor operational performance and resolve on-ground challenges immediately.

• Food Safety, Sanitation & Quality Control:

• Implement, monitor, and enforce strict Food Safety and Sanitation Standards (including HACCP/ISO/local health regulation protocols) across all kitchens and service areas.

• Conduct routine hygiene audits and sanitation inspections across outlets to ensure 100% compliance.

• Ensure strict adherence to brand recipes to maintain consistent taste, portion sizes, product safety, and presentation.

• Training & Staff Development:

• Design and execute comprehensive Training & Development programs for outlet managers, chefs, and front-of-house staff.

• Train staff regularly on food safety, personal hygiene, sanitation standards, customer service, and operational efficiency.

• Mentor team members, identify growth potential, and build a culture of continuous learning and operational excellence.

Requirements

• Experience: 3 to 7 years
• Education: master of business administration in hospitality management
• Skills: restaurant operations, food service operations, retailoperations, daily operations management, daily operations, kitchen operations, restaurant management

Last Date of Application: 20 October 2026