Manager, Operations Compliance Support

Duties & Responsibilities

• Maintain audit finding registers, track action owners, monitor due dates.
• Follow up supporting evidence, and flag overdue items.
• Review assigned branch or operational processes against approved policies, guidelines, and standard operation process requirements.
• Collaborate with the loan review department to resolve pending pre-disbursement and post-disbursement issues.
• Assist in drafting standard operation procedure updates, organizing audit evidence, maintaining compliance files, and preparing self-assessment records.
• Identify process gaps or risks in operations execution and coordinate with risk, compliance and audit teams to implement remediation measures.
• Coordinate with CAA, Loan Review, branches, and related teams on pending collateral documentation.
• Prepare briefing materials for OMs, BMs, and field staff on frequent findings, policy updates, and control reminders.
• Collaborate with the Call Center to optimize outreach strategies and improve reachable client rates.
• Respond to routine compliance queries and escalate unclear or high-risk matters to the Management.
• Reinforce and monitor the issue Notification & Demand Letter Issuance to individual delinquent client.
• Deliver periodic compliance briefings and updates to operations staff to reinforce awareness of policies and regulatory changes

Requirement Competencies

• Minimum 1 years of compliance, internal audit, operations control, branch operations, or banking operations experience
• Familiarity with NBC regulations, banking policies, SOPs, audit evidence, issue tracking, documentation control, Excel, Word, and professional communication in Khmer and English.
• Experience preparing audit evidence ,maintaining issue logs, conducting branch compliance check or supporting SOP updated.

Benefit Packages

We offer competitive remuneration package and opportunity for career and personal development.

How to Apply

Apply : [email protected]

Phone : 087 666 870

Head Office Address : Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.

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