Manager - Operations - International

Job highlights

• Proven experience in operations management with strong CRM/BPO industry knowledge
• Manage daily operations, implement process improvements, analyze data, and lead teams

Roles and Responsibility

• Manage and oversee daily operations to ensure efficiency and productivity.
• Develop and implement process improvements to boost performance and customer satisfaction.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze data and metrics to inform operational decisions and drive growth.
• Lead and mentor a team of professionals to achieve their full potential.
• Foster a culture of excellence, respect, and accountability within the team.

Job Requirements

• Proven experience in operations management or a related field.
• Strong leadership and communication skills are essential.
• Ability to analyze complex data and make informed decisions.
• Excellent problem-solving and strategic thinking skills.
• Experience in managing and motivating high-performing teams.
• Strong understanding of CRM/IT Enabled Services/BPO industry trends and best practices.