Manager, Operations (Location-Based Entertainment)

About the role

The Manager, Operations is responsible for the end-to-end planning, coordination and delivery of Location Based Entertainment (LBE) projects, including Family Entertainment Centres (FECs), themed attractions, touring experiences and other immersive entertainment concepts. Based in Singapore, the role works closely with clients, licensors, designers, consultants, contractors, vendors and internal teams to ensure projects are delivered safely, on time, within budget and to the required quality and technical standards. The position requires extensive international travel for project and site execution.

Key responsibilities

• Manage LBE projects across the full project lifecycle, from design development and procurement through fabrication, installation, testing, commissioning, handover and defects management
• Develop and monitor project schedules, milestones, budgets, risks and deliverables to ensure successful project completion
• Coordinate with clients, licensors, consultants, designers, contractors, specialist vendors and internal teams across different locations and time zones
• Manage project budgets, cost plans, supplier quotations, procurement, variations and overall project expenditure
• Oversee procurement, fabrication, logistics and delivery of materials, equipment and specialist components
• Coordinate design and technical requirements, including the integration of specialist systems such as AV, interactive technology, lighting, audio, IT/network and show control systems where applicable
• Conduct factory and site inspections to ensure works meet approved specifications, quality requirements and project standards
• Manage site execution, contractor coordination, installation activities, safety requirements and compliance with applicable regulations and venue requirements
• Coordinate testing, commissioning, operational readiness, training and project handover documentation
• Manage defects, rectification works and project close-out during the Defects Liability Period (DLP)

About you

• Diploma or Degree in Project Management, Engineering, Construction, Design, Architecture, Events Management or a related discipline
• At least 5–8 years of relevant project management or operations experience, preferably in Location Based Entertainment (LBE), themed attractions, Family Entertainment Centres (FECs), exhibitions, events, interior fit-out or related industries
• Proven experience in managing projects through the full project lifecycle, from planning and design coordination to procurement, site installation, testing, commissioning and handover
• Strong project management skills with the ability to manage budgets, schedules, procurement, vendors and multiple stakeholders
• Good understanding of design coordination, fabrication, installation and site operations; exposure to AV, interactive technology, show control or other specialist systems would be an advantage
• Commercially aware, with experience in evaluating quotations, managing project costs and handling variations
• Strong problem-solving and decision-making skills, with the ability to manage project risks and resolve issues in a fast-paced environment
• Effective communicator with good stakeholder management and coordination skills, particularly when working with international clients, partners and project teams
• Able to work independently, take ownership and manage multiple priorities under tight project timelines
• Willing and able to undertake extensive international travel and be based overseas for project/site execution when required