Manager Operations - Ocean Freight

About the role

The Manager Operations leads a team responsible for operational activities ensuring effectiveness and efficiency throughout the entire process. Ensures team achieves productivity, quality, and world-class service objectives by aligning resources and defining role expectations. Measures, monitors, and communicates results. Manages performance and supports employee growth and development. Has significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets. May supervise a combination of individual contributors and/or other operations leaders.

Key responsibilities

• Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved
• Support the personal/professional development for assigned team. Coach and guide to improve performance and drive accountability. Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs.
• Clearly communicate operations objectives and team/individual performance metrics
• Cascade communications on office, divisional and organizational initiatives to ensure employee's understanding and alignment
• Employ strong change management tactics to drive desired behaviors and results
• Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent
• Manage annual merit and equity programs for assigned team to align compensation with performance results
• Ensure execution strategy is in line with business objectives
• Align resources to support efficiency and effectiveness goals. Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs
• Continuously evaluate processes for efficiency and effectiveness

About you

• High School Diploma or Graduate Degree
• Minimum 8 years of Global Forwarding experience, preferably in ocean exports
• Minimum 3 years of direct people management experience
• Strong industry operational excellence experience
• Bachelor's degree from an accredited college or university (preferred)
• Strong analytical, problem-solving, and decision-making skills (preferred)
• Proven ability to adapt to evolving business, customer, and operational needs (preferred)
• Excellent organizational and time management skills, with the ability to prioritize effectively (preferred)
• Demonstrated leadership, coaching, and people development capabilities, supported by high emotional intelligence (preferred)
• Strong written and verbal communication skills (preferred)