Manager - Operations Risk Management

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025

How will you make an impact in this role?

The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By embedding risk discipline into strategy and operations, GRC enables responsible growth, innovation, and long-term value creation while protecting customers and shareholders.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.

Responsibilities:

• Lead collaboration with business and technology teams to define detailed user stories, ensuring functional and non-functional requirements are well-documented
• Oversee User Acceptance Testing (UAT) planning and execution, guiding teams in the development of test cases, coordinating with end-users, and validating that system enhancements meet business and regulatory requirements
• Drive the design and definition of risk management solutions and reporting by advising on strategic architecture choices and aligning cross functional stakeholders
• Lead the delivery of risk and compliance technology capabilities that strengthen the operational framework, with a focus on proactive risk identification, monitoring, reporting, and controls effectiveness
• Shape and execute product strategies that advance operational risk system capabilities, ensuring alignment with broader risk transformation objectives
• Coordinate and help prioritize a portfolio of technology initiatives that enhance risk data management, workflow automation, and regulatory compliance tools.
• Support the integration of advanced technologies such as AI, machine learning, and data analytics within operational risk management processes.
• Ensure risk and compliance technology solutions adhere to regulatory standards and adapt to evolving global requirements.
• Support the integration of risk management systems across the organization, facilitating comprehensive risk reporting and insights for senior management.
• Stay informed on industry trends, innovations, and best practices to contribute to continuous improvement in risk and compliance capabilities.

Minimum Qualifications

• 7+ years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives.
• Prior experience in designing / architecting / implementing complex risk management solutions
• Experience in Agile / Kanban methodologies, creating and prioritizing user stories and tasks for multiple projects in a dynamic environment.
• Experience in performing UAT, writing test-cases for various scenarios, performing product reviews / certifications, etc.
• Experience in coordinating risk transformation projects, particularly in assisting with the implementation of large-scale technology platforms.
• Familiarity with developing product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements.
• Strong understanding of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR.
• Experience working with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics.
• Proven ability to collaborate with cross-functional teams and work with senior stakeholders to align technology initiatives with business objectives in risk management.
• Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions.
• Excellent communication and collaboration skills, with the ability to support teams and present risk management insights to stakeholders.
• A bachelor’s degree in Risk Management, Business, Technology, or a related field is required

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.