Manager, Operations, Singapore

• To lead the operations team to ensure effective operation and maintenance of the mall and MCST common areas
• To develop, manage and execute operations strategies to improve the mall operations
• To review and improve operations guidelines and to ensure that the mall operates in compliance with requirements, codes and regulations
• To plan and coordinate maintenance program to ensure that the mall operates as a safe environment as well as performing at optimum level
• To prepare annual budget, manage and administer contracts and execute works for the operational needs of the mall
• To set benchmarks for monitoring performance of contractors, including regular inspections to ensure works carried out comply with standards set
• To assist in the implementation of the Asset Enhancement Initiatives, renovation works carried out by tenants and operational support for the promotional activities of the mall
• To liaise with Contract & Procurement Team and manage the procurement of all maintenance contracts and, planned & execute cyclical/ad-hoc equipment replacement in the mall.
• To guide and develop the operations team to maintain professional standards and achieve excellent results on day-to-day operations
• Part of Environmental Health Safety (EHS) team for review & approval of permit to work (PTWs), risk assessment, safety checks/audits of the mall.

Requirements:

• Degree in Facility Management, Building, Mechanical & Electrical Engineering or equivalent
• Minimum 5 years of relevant working experience at the managerial position in a similar capacity
• Experience in property management or facility management in shopping mall or retail environment will be an added advantage
• Experience in successful completion of major asset enhancement project will be an added advantage
• Preferably holding a Fire Safety Manager’s Certificate, NEA Environmental Control Officer (ECO) and/or Green Mark Manager’s Certificate
• Exhibit strong leadership, people management and interpersonal skills
• Able to work within tight timelines, self-driven and resourceful in resolving problems
• Good command of spoken and written English as well as being computer literate