Manager Order Management

Organization and Background:

Established in 1996, Esri India Technologies Pvt. Ltd. (Esri India), the market leader in geographic information system (GIS) software, location intelligence, and mapping solutions in India, helps customers unlock the maximum potential of their data to improve operational and business decisions. It has delivered pioneering enterprise GIS technology, powered by ArcGIS, to more than 6,500 organizations in government, private, academia, and non-profit sectors. The company also offers Indo ArcGIS, a unique GIS technology, solution products, and data offering suited for government organizations.

Esri India collaborates with a rich ecosystem of partner organizations to deliver GIS and location intelligence-based solutions. Headquartered in Noida (Delhi NCR), the company serves close to 1.5 million users nationwide and is distinguished by a diverse workforce, with women comprising more than 40% of its employees.

www.esri.in

Role Overview:

The Manager – Business Operations will be a broad generalist across the Business Operations function, supporting the VP – Business Operations in driving strategic planning, sales process optimization, and performance management across sales, presales, customer success, and inside sales. This is a leadership role with direct reports, requiring the ability to operate across multiple operational areas — order management, MIS/reporting, pricing desk, and license support— while also contributing to annual business planning and cross-functional initiatives.

Responsibilities:

• Oversee and coordinate across core Business Operations functions, including order management/invoicing, MIS and revenue reporting (Salesforce), special price clearance, and business process design.

• Support annual business planning, quota setting in partnership with the VP – Business Operations.

• Manage, mentor, and develop a team of function-area managers/specialists, ensuring quality, accuracy, and timeliness of output.

• Drive sales process optimization initiatives to improve productivity across sales, presales, and inside sales teams.

• Partner with Finance to ensure accurate revenue recognition and reporting.

• Analyze sales performance data and prepare insights/dashboards for leadership decision-making.

• Identify and implement process improvements and automation opportunities across Business Operations workflows.

• Ensure compliance with internal policies and alignment with principal requirements for order loading and invoicing.

• Act as a key point of escalation for cross-functional operational issues.

Desired skillset:

• 12+ years of experience in business operations, sales operations, or related functions, ideally within

technology/software or enterprise B2B environments.

• Proven experience managing teams and leading through direct reports.

• Strong analytical and problem-solving skills, with proficiency in Excel/data analysis; Salesforce experience

strongly preferred.

• Experience with sales quota / target design, order management is a plus.

• Excellent stakeholder management and communication skills, with the ability to work across sales, finance,

and leadership team.