Manager Patient Access

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JOB SUMMARY:

This position is responsible for directly managing the Admitting and EC Business Office operations and to provide a high-level of customer service, all within the confines of laws, rules and regulations.

REPORTS TO:

JOB SPECIFIC RESPONSIBILITIES:

• Develops and implements departmental policies and procedures to assure the goals and

responsibilities of the department are met.

• Oversees the compliance efforts in the Admissions department. Develops and updates source

material to conduct training sessions for staff in an organized fashion, documenting all efforts

related to such efforts.

• Assist/Manage Patient Placement Center.
• Develops operating and capital budgets on an annual basis
• Develops and implements customer service initiatives in the areas of Admitting, ECBO and Lab

and 6th floor.

• Oversee and implement improvement activities with regards to, confidentiality, and other JCAHO

and HIPAA requirements as related to the admission departments.

• Develops staff job descriptions. Evaluates staff performance and provides timely and factual

feedback as necessary.

• Completes performances appraisals according to Hospital policy.
• Conducts periodic staff meetings in order to communicate relevant departmental and Hospital

information, maintain staff morale, identify policy and procedures revisions, educated staff,

discuss indicator compliances, etc.

• Oversees the cash collection process, including appropriate supervision of staff members, to

maximize cash collections and minimize A/R.

• Makes recommendations for improvement as well as implement such improvements.
• Keeps the Director of Patient Financial Services regularly informed of issues, recommendations

for improvement and ongoing operational events.

EDUCATION AND EXPERIENCE:

• Bachelor's Degree in relevant field preferred

OR

• +5 years equivalent hospital experience
• +3 years leadership experience, leading people and/or processes

REQUIRED LICENSURES/CERTIFICATIONS/REGISTRATIONS:

None required.

SKILLS AND ABILITIES:

• Operate personal computer and mainframe systems.
• Analyze reports and detect operational problems.
• Identify problems/opportunities and design and implement resolutions.
• Communicate effectively in verbal and written formats.
• Possess strong analytical and quantitative skills as well as positive interpersonal skills.
• Change-oriented/innovative attitude.
• Exceptional customer service, financial analytical ability, and exceptional management skills

required

INTERACTION WITH OTHER DEPARTMENTS AND OTHER RELATIONSHIPS:

Constant interaction is required with Admitting, Utilization Review, Fiscal Administration, Patient Financial Services, Resource Assistance, the clinical departments of the hospital, professional office clinics, and Information Systems. Frequent interaction is required with all revenue-generating departments. Interaction with other departments shall occur as needed.

PHYSICAL CAPABILITIES:

Visual and auditory acuity required continuously. The ability to speak is required frequently. The ability to speak is required frequently. The ability to sit for extended periods is required frequently. Typing is required frequently. Lifting/carrying requirements are light but may occur moderately. The ability to walk/transport oneself in a timely manner is required frequently.

ENVIRONMENTAL/WORKING CONDITIONS:

This position is subject to inside environmental conditions. Protection from weather conditions , not necessarily from temperature changes.

DIRECT REPORTS:

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.*