Manager Performance - instashop

instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.

With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey.

We are looking for a Manager Performance to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.
The purpose of this role is to create and execute on strategies for the continuous improvement, transformation, and growth of our local NFV business. These strategies aim to lower operational risks, lower operating costs, increase revenues, and create value for customers.

This role works cross-functionally with regional teams as well as acquisition, account management, and operations leads locally to understand their needs, identify area of opportunity, and define workstreams that help tap into those opportunities. In other words, the person in this role is the strategic support commercial and operations function heads need to be able to execute on day to day while maintaining and working towards a longer term vision.

• Identifying opportunities for growth, efficiency, and problematic areas through performing analysis, and addressed with creating action plans and coordinating/project managing execution across the country

• Own and drive projects that will help improve the business, on the commercial and operational side. Acting as the POC to localize and drive regional projects, coordinating across various stakeholders and being accountable for delivery

• Analyze processes end-to-end and create diagnostics, shaping solutions that target inefficiencies identified

• Analyze financial statements, sales reports, or other key performance indicators in order to find areas of improvement

• Supporting operations and commercial heads on defining strategies and making decisions based on data, including targets and budgets

• Increasing productivity of all teams: ensuring they have the right tools and training they need to operate at their best, ensuring they have the right SOPs and processes

• Examples of projects that would fall under the scope of the Excellence role would be: Customer and vendor NPS score, Driving better vendor engagement, tracking and optimizing performance of acquisition and account management teams, improving onboarding time of vendors

• Strong project management skills: Ability to coordinate across various stakeholders and functions

• Strong analytical skills: ability to summarize data, and translate into action

• Effective communication - Outstanding interpersonal and business skills, ability to synthesize information and communicate to leadership

• Results driven- Operational knowledge of the business, ability to gather insights and make a call applying the 80/20 rule

• Structured thinking: Ability to break down processes and problems

• Multi tasking: Ability to prioritize between multiple workstreams, and drive most impact with little resources

• Masters degree in analytical field (engineering, finance) or business is a plus

• Previous experience working in fast paced environments or reputable company

• Knowledge on revenue generation, vendor performance, commercial topics, marketing

• Experience collaborating cross-functionally and building consensus among multiple stakeholders