Manager - Pre Sales

Role & responsibilities

Driving & delivering revenue targets for Pre-sales vertical

Managing a team of outsourced process partners (call canter) to deliver business targets

Doing manpower and capacity planning for the Pre-sales team at the call center on a regular basis for both launches & sustenance sales

Maintaining & analysing the data pertaining to the performance of the pre-sales team for all the projects

Reviewing the performance of pre-sales and coming up with suggestions to further enhance the same

Developing various alternate sources for generating business from Pre-sales

Ensuring the quality of the service provided to the customers on calls (data interpretation & training to improve quality)

Coordinating with regional sales heads for planning sales for their respective regions

Creating a supportive environment and network in order to facilitate change

Encouraging the team to consider risky propositions in order to make positive change

Working with the different vertical heads for formulation of different schemes