Manager – Pricing & Customer Service

Job Summary

We are seeking an experienced and result-oriented Manager – Pricing & Customer Service to lead and oversee pricing and customer service functions within a freight forwarding and logistics environment. The ideal candidate will be responsible for developing competitive pricing strategies, managing customer relationships, ensuring service excellence, and driving profitability across import and export operations.

Key Responsibilities

Pricing Management

• Manage and oversee Pricing and Customer Service functions across multiple locations.
• Develop competitive and profitable pricing strategies for Import and Export shipments.
• Negotiate freight rates and commercial terms with shipping lines, airlines, NVOCCs, overseas agents, and transporters.
• Prepare and review customer quotations, RFQs, tenders, and rate proposals.
• Ensure pricing accuracy, competitiveness, and targeted profit margins.
• Monitor market trends, carrier rates, and competitor pricing.

Customer Service Management

• Ensure timely responses to customer inquiries, shipment updates, and service requirements.
• Handle and resolve customer complaints and service-related issues effectively.
• Build and maintain strong relationships with key customers to ensure high levels of satisfaction.
• Monitor customer-wise and shipment-wise profitability and service performance.

Team & Business Management

• Coordinate closely with Sales, Operations, Documentation, Customs, and other departments.
• Lead, guide, and monitor the Pricing & Customer Service team.
• Prepare periodic pricing, profitability, and customer service reports for Management.
• Identify opportunities for process improvement, customer retention, and business growth.

Requirements:

• Strong knowledge of Air Freight, Sea Freight (FCL/LCL), Customs Clearance, and Transportation.
• Good understanding of Incoterms, international shipping documentation, and customs procedures.
• Excellent negotiation and communication skills.
• Strong customer relationship management abilities.
• Good analytical, commercial, and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Excel, Outlook, and Freight Forwarding ERP systems (CargoWise, Softlink, or similar).
• Good written and spoken English.
• Prior experience in Freight Forwarding, Logistics, Shipping, Pricing, or Customer Service Management is preferred.

Benefits

• Competitive salary based on experience and business portfolio.
• Attractive performance incentives.
• Career growth opportunities in a fast-growing organization.

Work Location: In person