Manager - Process Excellence

Content Moderation Experience is Must to Have

Role & responsibilities

1. Excellence leader with a demonstrated history of working in the outsourcing/offshoring industry.

2. Experience in managing Quality/ Process Excellence initiatives for a cluster of engagements with a size > 1000 FTEs

3. Experience in managing a team of black belts and their career pathing

4. Must have led/ driven six sigma and lean projects as a Black belt and mentored LSSBB projects as a Lead / Master black belt

5. Hands on experience in driving large transformational programs involving process reengineering, analytics, automation in Insurance domain

6. Must have worked in cross functional teams and demonstrated ability to drive change in the process in Insurance domain

7. Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.

8. Experience in working with the sector leaders and putting together a strategic roadmap for the transformations

9. Well versed with MS Office Excel and PowerPoint.

10. Exposure to working in Process excellence role in third party BPOs

Preferred candidate profile

1. Lead consulting assignments and deliver business value to the customers through quality initiatives.

2. Lead a team of black belts in achieving the cost saving, process standardization, value creation targets for a luster

3. Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.

4. Be a strategic partner for sector leader in driving transformation and customer advocate for the line of business