Manager - Process Excellence

Roles and Responsibilities :

• Lead cross-functional teams to drive business transformation initiatives, focusing on operational excellence and process re-engineering.
• Develop and implement strategic plans for continuous improvement, leveraging digital technologies to enhance customer satisfaction and efficiency.
• Collaborate with stakeholders to identify areas of improvement, design solutions, and measure progress against key performance indicators (KPIs).
• Provide thought leadership on best practices in business transformation, sharing knowledge across the organization.

Job Requirements :

• 9-17 years of experience in BPO/KPO industry  with expertise in business transformation, operational excellence, or similar fields.
• Proven track record of delivering successful projects related to process re-engineering, digitization, or automation.
• Strong understanding of digital transformation trends and their application in various industries; ability to stay up-to-date with emerging technologies.
• Excellent communication skills with ability to work effectively at all levels within an organization.