Manager, Process Operations (NAV/financial reporting)

Major Duties:

1. Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff

2. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work

3. Carries out activities that are medium-to-large in scope, cross-functional and technically difficult

4. Spearhead the development, implementation and administration of programs within functional areas

5. Carries out complex activities with significant financial, client, and/or internal business impact

6. Have direct interaction with committees and/or Senior Management

7. Manage daily operational activities and supervise day-to-day work and to act as a mentor to other junior level employees

8. Responsible for maintaining the team’s Key Performance Indicators (KPIs) as per the agreed Service Level Documents (SLD).

9. Able to facilitate discussions and reach decisions

10. Create, maintain and update procedural/process documents

Education:

A College or University degree and/or some relevant work experience is preferred.

Related Industry qualification / or studying towards, is preferred

Skills:

Leadership assertiveness and organizational skills are needed to prioritize assignments and provide feedback to staff.

Excellent oral and written communication skills are required.

Functional / Industry Knowledge is required.

Analytical and problem solving skills are preferred

Technical skills are required.