Manager , Professional Services

Role

We are looking for a Manager, Professional Services to join our Professional Services team. This is a hybrid role based in Bangalore, reporting to the Director, Professional Services. You will lead a team of senior consultants, architects, and project managers deploying Zscaler solutions for strategic and large-scale customers. You are a leader who connects with internal and external executives with ease, driving progress and solving complex issues with a direct, partnership-oriented approach.

What youll do (Role Expectations)

• Lead the hiring, onboarding, skills development, and performance management of a high-performing technical team
• Drive collaboration across Sales, Support, and Product Management teams to ensure successful deployments and stakeholder interlocks
• Navigate and resolve complex project issues and escalations while maintaining consistent communication with executive stakeholders
• Manage all project resourcing, budgets, timelines, and deliverables while achieving operational excellence through Professional Services KPIs
• Partner with global leadership on long-term strategic planning and organizational decision-making to scale the practice

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 12+ years of experience in Professional Services or Solution Delivery with at least 2 years in a technical leadership and people management role
• Proven track record of managing direct delivery for customers in the APJ region, specifically within the India market
• Exceptional leadership and interpersonal skills with the ability to represent the organization confidently to senior executive leadership
• Strong analytical skills with the ability to use data and metrics to drive informed decisions regarding margins and utilization targets
• Demonstrated experience in designing and implementing organizational strategy within a global service delivery framework

What Will Make You Stand Out (Preferred Qualifications)

• Industry-recognized certifications such as Zscaler, Cisco, Juniper, or Palo Alto Networks
• Working understanding of industry solutions - sdwan, Proxy solution, firewalls, NAC, DNS, IPsec, GRE, Data protection, logging and reporting
• Technical proficiency in authentication systems such as SAML, LDAP, and Microsoft Active Directory.