Manager, Program Manager

Who you are

• The ideal candidate should possess a passion for demonstrating the value of our cardholder solutions and enhancing customer experience, be highly motivated, have an analytical and intellectually curious mindset, and possess an entrepreneurial spirit
• Significant experience managing client relationships and senior within the payments, financial services, fintech, loyalty, or adjacent industries
• Strong understanding of product management, product commercialization, and solution configuration, with the ability to align product capabilities to customer needs and business objectives
• Proven ability to build trusted relationships with clients and internal stakeholders to identify customer needs and design appropriately configured solutions that drive growth
• Proven track record of growing revenue, developing business cases, and identifying upsell and cross-sell opportunities
• Strong communication, presentation, and stakeholder management skills
• Experience presenting business cases, strategic recommendations, and performance updates to senior executives and decision makers
• Able to handle multiple priorities, work independently, think laterally and manage multiple issues under the pressure of conflicting constraints and limited resources
• Attentive to details with an ability to understand and manage both operational and client management processes
• Proven ability to operate effectively at both strategic and operational levels, balancing executive stakeholder engagement, commercial opportunity development, and hands-on program delivery
• Experience in relevant industries and roles
• Bachelor’s degree or equivalent qualification
• Comfortable with significant senior client interaction and relationship building
• Advanced Excel and PowerPoint skills required

What the job involves

• The Cardholder Services team is looking for a Program Manager who can act as a business owner and maintain relationships with UK&I stakeholders and key customers, consistently innovating and problem-solving to drive the Cardholder Services strategy forward
• This role requires a balance of strategic thinking and hands-on execution
• While you will be expected to develop growth opportunities, influence stakeholders, and help shape market strategy, you will also be accountable for the day-to-day management and successful delivery of Cardholder Services programs, ensuring operational excellence and a consistently high customer experience
• Drive business growth for Cardholder Services in UK&I in partnership with internal and external stakeholders
• Work with financial institutions and Fintechs to showcase the added value of our cardholder solutions, identify growth opportunities and resolve operational issues
• Be responsible for delivering customer programs with excellence, ensuring quick and accurate responses to key stakeholders, and managing escalations and client expectations, both one-to-one and market-wide initiatives
• Take responsibility for driving Cardholder revenue through existing and new business opportunities
• Combine market trends, customer insights, and product expertise to develop strategic recommendations and growth opportunities for customers and internal stakeholders
• Operate with a high degree of autonomy, taking ownership of priorities, driving growth initiatives, and proactively resolving client and operational challenges
• Support the development of Cardholder Services sales strategy and objectives and provide training, shape sales narratives and support sales colleagues with product knowledge
• Collaborate with third-party vendors to deliver valuable products and services to existing customers on time

The application process

• End Date: October 28, 2026 (30+ days left to apply)