Manager, Programs/Training Business (Outbound Sales)

Company

A multinational organization is seeking an experienced Programs/Training Business Manager (Outbound Sales) to lead its Programs/ Training Business Unit. The successful candidate will be responsible for managing business performance/ revenue growth, strengthening customer relationships, leading the team, and ensuring efficient and high-quality Programs/Training delivery.

Key Responsibilities

Business & Commercial Performance

• Drive achievement of business and revenue targets through new business, account development, and B2B sales.

• Develop and manage sales pipelines, forecasts, and business opportunities.

• Build and maintain strategic customer accounts.

• Identify opportunities to expand existing business and develop new opportunities.

• Monitor business performance and implement appropriate actions to achieve targets.

Customer & Stakeholder Management

• Build and maintain strong relationships with customers and internal stakeholders.

• Respond promptly to business and customer requirements.

• Address concerns and escalations effectively and in a timely manner.

• Demonstrate ownership, accountability, and a strong customer-focused approach.

• Promote effective collaboration across teams and stakeholders.

Leadership & People Development

• Lead, coach, and develop the team to achieve business objectives.

• Establish clear goals, expectations, and performance standards.

• Monitor performance and promote accountability.

• Support the professional growth and development of team members.

• Build strong working relationships and positively influence stakeholders across the organization.

Operational Excellence

• Oversee the effective planning and delivery of programs/training business activities.

• Monitor operational and business KPIs.

• Identify opportunities to improve processes, efficiency, and customer experience.

• Ensure consistent quality and timely delivery of services.

• Effectively manage resources and competing business priorities.

Qualifications & Experience

• Bachelor’s degree in Business, Management, Education, Marketing, or a related field.

• Proven experience in programs/education business, training management, sales, business development, or a related function.

• Demonstrated track record of achieving business or sales targets.

• Strong experience in pipeline management, forecasting, and account development.

• Strong leadership, coaching, and people development skills.

• Excellent communication, customer relationship, and stakeholder management skills.

• Strong business acumen and analytical skills.

• Experience as People Manager/ Team Lead in managing team performance, drive accountability, and deliver results.

• Experience working with regional or international stakeholders is an advantage.

Ideal Candidate

We are looking for a results-oriented and people-focused leader who can effectively balance commercial objectives, customer needs, team development, and operational requirements.

The ideal candidate is proactive, accountable, collaborative, and capable of building strong relationships while driving sustainable business performance.

Confidentiality Notice: This is a confidential recruitment process. Further information about the organization and role will be shared with shortlisted candidates at the appropriate stage.