Manager - Project Compliance

About this role:

• Monitor BESarawak-supported business events throughout the pre-event, during-event and post-event stages to ensure compliance with approved funding requirements, Sponsorship Agreements, agreed deliverables, organisational procedures and applicable standards.
• Represent BESarawak at relevant coordination and technical meetings with local hosts, organisers, suppliers and other stakeholders where Project Compliance input is required, while maintaining a clear distinction between compliance oversight and event operations.
• Monitor and follow up on Sponsorship Agreements, required supporting documents, final reports, final claims and other Project Compliance documentation, ensuring submissions are complete, accurate and received within the required timeframe.
• Provide guidance to business event organisers on BESarawak requirements, applicable procedures, Sarawak State Protocol and relevant compliance requirements to support successful event delivery.
• Conduct compliance monitoring and event spot checks, where required, to verify agreed deliverables, identify potential non-compliance or deviations, and document observations and follow-up actions.
• Review the completeness of post-event documentation and supporting evidence and facilitate the timely closure of business event funding accounts in accordance with BESarawak procedures.
• Identify, document, monitor and escalate compliance risks, deviations, delayed submissions and recurring issues, and recommend appropriate corrective or preventive actions.
• Develop, administer, consolidate and analyse organiser/client feedback surveys, monitor satisfaction levels and provide relevant findings, trends and recommendations for management consideration with provisions of input by Project Managers (Business Development Team) and suppliers;
• Work closely with Business Development, Finance and other relevant departments to investigate and resolve compliance matters, outstanding documentation, claims and project closure issues.
• Ensure Project Compliance records, client files and business activities are accurately and promptly maintained in BESarawak's CRM and other approved systems, with appropriate attention to data completeness.
• Prepare timely Project Compliance reports, including updates on outstanding documentation, account closure status, compliance issues, client satisfaction, recurring trends and other performance indicators as required.
• Review and improve Project Compliance processes, SOPs, controls, tools, templates and guidelines to strengthen efficiency, governance, client experience and accountability.
• Ensure Project Compliance activities adhere to applicable ISO and Quality Management System requirements and support internal and external audits and organisational certification requirements.
• Ensure BESarawak standards, including branding, corporate colours, approved Sarawak imagery and relevant production standards, are appropriately applied and protected where applicable.

What are we looking for?

• Degree in Event Management, Tourism, Hospitality, Marketing, Business Studies or another relevant discipline.
• Minimum five (5) years of relevant working experience, preferably in Hospitality, Event Management and in the service sector with supervisory or project management responsibilities.
• Proficient in English and Bahasa Malaysia, both written and spoken.
• Proficient in Microsoft Office applications and able to work effectively with CRM, database and other digital management systems.
• Strong project management, analytical, problem-solving and organisational skills.
• Strong stakeholder management and communication skills, with the ability to maintain effective working relationships with clients, industry partners, suppliers and internal teams.
• Ability to manage multiple work processes and projects simultaneously, respond to changing priorities and work effectively in a fast-paced environment.
• Competency in data analysis, management reporting and maintaining accurate records.
• Willing and able to travel domestically and internationally as required for business events, client engagements, site inspections and other work-related assignments.