Manager - Project Management Support

Job Summary

Join our Business Support at DHL Global Forwarding, Freight (DGFF) GSC - Global Service Centre! Job Title: Project Management Support. Job Location: Mumbai.

Key Responsibilities

• Create, register, and maintain projects within the agreed project governance framework.
• Document project scope, objectives, benefits, assumptions, constraints, risks, dependencies, milestones, and success criteria.
• Conduct benefit analysis and document projected cost savings, efficiency gains, and business value.
• Engage stakeholders to understand, align, and document project expectations and business requirements.
• Collect, analyze, document, and obtain approval for business and functional requirements within agreed timelines.
• Set up, coordinate, and manage project kick-off meetings including stakeholder communication and action tracking.
• Maintain project documentation, action logs, meeting minutes, and status reports.
• Validate that development and QA testing activities have been completed thoroughly before UAT commencement.
• Coordinate User Acceptance Testing (UAT) activities with process owners and business stakeholders.
• Document UAT plans, test cases, test results, defects, observations, approvals, and signoffs.
• Coordinate feedback between process owners and development teams and track defect resolution.
• Document stakeholder responsibilities, project tasks, testing ownership, implementation activities, and risk mitigation actions.
• Coordinate pre-implementation and post-implementation readiness activities.
• Drive timely resolution of project risks, issues, and escalations.
• Create user guides, SOPs, training materials, and knowledge transfer documentation.
• Align training content and implementation of readiness activities with process owners.
• Document risk-based implementation approaches and mitigation plans.
• Create and maintain stakeholder contact matrix and escalation matrix.
• Develop governance reports, dashboards, and implementation tracking mechanisms.
• Coordinate implementation of readiness reviews and obtain necessary approvals.
• Define pre-implementation testing responsibilities and readiness checkpoints.
• Coordinate and govern the formal project handover process.
• Support hyper-care activities and ensure smooth transition to business operations.
• Collect, review, document, and track stakeholder feedback following implementation.
• Ensure implementation activities are executed smoothly and within agreed timelines.
• Monitor implementation performance through dashboards, reports, and governance reviews.
• Identify deviations, risks, or issues and raise incidents, tickets, or corrective actions where required.
• Track benefits, realization, and achievement of projected cost savings.
• Conduct lessons learned reviews and maintain project closure documentation.

Required Skills/Abilities

• Project Charter and Business Case.
• Requirements Documentation and Approvals.
• Risk and Issue Registers.
• Training Materials and User Guides.
• Maintain Test Cases, UAT and System Validation Documentation.
• Implementation Dashboards and Governance Reports.
• Hyper-care and Handover Documentation.
• Benefits and Cost Savings Tracking Reports.
• Experience working with Salesforce, CW1 and DOMO applications would be an added advantage.
• Demonstrated experience in business analysis, process mapping and stakeholder engagement.

Core Competencies

• Project Coordination.
• Stakeholder Management.
• Business Analysis.
• Requirements Documentation.
• Testing Coordination.
• Documentation for Risk Management.
• Documentation for Change Management.
• Implementation Governance.
• Reporting Dashboard Management.
• Communication and Facilitation Skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.