Manager, Project Operations

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.

The Project Operations Manager leads a team of Project Managers responsible for delivering projects across all OSV service implementations. This role provides strategic oversight, resource allocation, delivery governance, and operational leadership to ensure projects are delivered on time, within scope, and aligned to customer success.

The POM partners closely with the PMO Director and cross-functional leaders to optimize delivery frameworks, standardize processes, and foster a high-performance PMO culture. They drive portfolio-level delivery health, talent development, and continuous improvement.

Responsibilities Portfolio & Delivery Leadership:

• Owns the project portfolio, ensuring appropriate PM assignment, workload balance, and alignment to business priorities.
• Executes portfolio-level delivery assurance, identifying systemic risks and driving organizational mitigations.
• Standardizes governance practices and audits adherence across all PM-led projects.
• undefinedOperational Excellence:Owns operational delivery metrics, analyzes trends, and initiates actions to improve delivery predictability and efficiency.Leads PMO tooling and process improvements, partnering with cross-functional stakeholders for adoption and integration.Resolves cross-service or cross-team conflicts and ensures consistent execution across the organization. Leadership & Talent DevelopmentBuilds PM talent pipelines by coaching PMs, driving development plans, and identifying readiness for advancement.Sets expectations for PM behaviors, operating norms, and delivery quality, addresses performance concerns proactively. Sponsor and contribute to continuous improvement initiatives to enhance scalability, quality, and customer outcomes.

Competencies

• Ability to lead, coach, and develop a team of project managers and coordinators.
• Fosters a culture of accountability, collaboration, and continuous learning.
• Ensures consistent execution against timelines, scope, and quality standards.
• Proficient in allocating resources based on project demand, skillsets, and availability.
• Balances workloads and anticipates staffing needs across seasonal cycles.
• Works cross-functionally with the Consulting Services team to align on project goals and execution plans.
• Builds trust and alignment across internal and external stakeholders.
• Handles escalations with urgency and professionalism.
• Understands the customer journey and tailors delivery approaches accordingly.
• Tracks team and project performance using KPIs and dashboards.
• Uses data to drive decisions and continuous improvement.
• Thrives in a fast-paced, evolving environment.
• Adjusts plans and priorities quickly in response to changing business needs.

Qualifications

• Degree Requirement: Bachelor's degree

• Required

• 8+ years of project management experience, including 3+ years leading or managing a team of project managers

• 2+ years' experience managing HCM, Payroll, Payroll Tax, or Benefits application implementations

• Demonstrated experience with portfolio-level oversight — resource allocation, workload balancing, and delivery governance across multiple concurrent projects

• Working knowledge of the following business areas: Human Resources, Benefits, Payroll, and Payroll Tax

• Experience in a BPaaS, SaaS, or professional services delivery environment

• PMP Certification or equivalent project management credential

• Preferred

• Experience within the Workday ecosystem (implementation, consulting, or BPaaS operations)

• Prior people management experience including performance management and talent development

• Workday Certification

• Familiarity with Rocketlane or similar project delivery/PSA tooling

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.