Sbicap Securities
Manager - Projects
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
16 September 2026
What they need
- Analyse customer service data, feedback, and operational metrics to identify improvement opportunities and drive continuous process optimization.
- Lead and manage customer service projects from initiation to closure, ensuring delivery within scope, timelines, budget, and quality standards.
- Coordinate with cross-functional teams (Customer Service, Operations, IT, Quality, and Business stakeholders) to drive successful implementation of process improvements and customer experience initiatives.
- Monitor project progress, track key performance indicators (KPIs), identify risks/issues, and implement mitigation plans to ensure project objectives are achieved.
Skills : Good excel and powerpoint presentations, reading data to derive insights, good interpersonal skills.
Interested candidates can share their CV at [email protected]
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