Manager - Property Management

We are a leading player in the real estate and property management sector, dedicated to delivering exceptional residential leasing and property management services. We pride ourselves on our commitment to maintaining high standards of property maintenance, tenant satisfaction, and operational excellence. Our team is passionate about creating well-managed communities and providing outstanding service to both property owners and residents alike.

About the role

We are seeking an experienced Manager - Property Management to join our team in Johor Bahru, Johor on a full-time basis. In this strategic role, you will oversee the day-to-day operations of our residential properties, ensuring optimal performance, tenant satisfaction, and compliance with all regulatory requirements. You will play a critical role in maintaining the quality standards that we are known for whilst driving operational efficiency and profitability across our portfolio. This position offers the opportunity to lead a dedicated team and make a meaningful impact on our residents' experience and property performance.

Key responsibilities

• Oversee the daily operations and maintenance of assigned residential properties
• Manage tenant relations, including lease administration, rent collection, and addressing tenant concerns and complaints in a timely and professional manner
• Coordinate and supervise maintenance and repair work, ensuring quality standards are maintained and budgets are adhered to
• Conduct regular property inspections to identify maintenance needs, safety hazards, and opportunities for improvement
• Prepare and maintain accurate financial records, budgets, and reports related to property operations
• Ensure compliance with all applicable laws, regulations, and company policies pertaining to residential property management
• Lead, train, and motivate the property management team, fostering a culture of excellence and accountability
• Liaise with landlords and property owners, providing regular updates on property performance and financial status
• Implement strategies to enhance tenant retention and satisfaction whilst minimising vacancy rates
• Manage vendor relationships and negotiate contracts for services such as cleaning, security, and maintenance

What we're looking for

• Minimum 5-7 years of experience in residential property management, ideally in a similar role managing multiple properties or a portfolio
• BOVEA holder will be an added advantage.
• Proven track record of successfully managing tenant relations and resolving conflicts professionally
• Strong knowledge of residential leasing practices, tenancy laws, and property management regulations in Malaysia
• Excellent organisational and multitasking abilities, with the capacity to manage multiple priorities simultaneously
• Strong financial acumen with experience in budgeting, forecasting, and financial reporting
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with diverse stakeholders
• Leadership experience with the ability to motivate and develop a team effectively
• Attention to detail and a commitment to maintaining high standards of property maintenance and service delivery
• Valid driving licence and willingness to visit properties as required

We look forward to meeting talented individuals who are passionate about delivering outstanding property management services.