Manager (Protocol)

About Us

An integral part of Singapore's "City in a Garden" vision, Gardens by the Bay spans a total of 101 hectares of prime land at the heart of Singapore's new downtown - Marina Bay. Comprising three waterfront gardens - Bay South, Bay East and Bay Central - Gardens by the Bay will be a showcase of horticulture and garden artistry that will bring the world of plants to Singapore and present Singapore to the World. We have career opportunities for the following and we would like to invite suitably qualified candidates to join us.

Job Description

As a Manager (Protocol), you will uphold the standards and image of Gardens by the Bay across our official visits, VIP engagements and high-profile events. From planning a high-level official visit to coordinating the many teams that bring it together on the day, you will be the central point of coordination for all protocol matters - anticipating needs, preparing our sites, and ensuring every distinguished guest experiences the Gardens at its very best.

Working closely with functional teams across the Gardens and with external stakeholders, you will resolve issues with composure and advise on the appropriate application of protocol for each level of visit. You will also be required to attend to any other job functions as may be assigned to you from time to time.

Key Responsibilities

• Visit & Event Coordination: Plan and coordinate official visits, VIP engagements and high-profile events from end to end - including pre-visit liaison, site preparation and smooth execution on the day
• Stakeholder Management: Act as the central liaison across internal teams and external parties, aligning requirements and advising on the appropriate application of protocol for different levels of visits
• Administration & Reporting: Maintain visit schedules, records and trackers, and prepare related reports to keep all parties informed and aligned
• Operational Support: Support frontline operations across our key attractions and the Garden Cruiser, and assist the Guest Experience team with guest feedback, queries and service recovery, contributing to consistently high service standards

Qualifications

• Degree or Diploma, preferably in Tourism and Hospitality Management, Customer Relationship and Service Management, Business Administration or a related field, with a minimum of 3 - 5 years' experience in guest-facing roles and/or event management
• Coordination & Organisation: Exceptional organisational skills, with the ability to coordinate multiple visits and stakeholders at once, multi-task and prioritise under tight timelines
• Communication: Strong written and verbal communication skills, with the confidence to engage VIPs, senior stakeholders and partners
• Composure & Adaptability: A dynamic, motivated team player who works effectively on his/her own initiative, navigates high-pressure or ambiguous situations with clarity and finesse, and is comfortable across the varied environments of the Gardens
• Willingness to commit to shift work and able to work on weekends and public holidays