Manager- Quality Assurance

TheRightTalent is currently searching for a Quality Assurance Manager for a leading multinational/FMCG company based in Colombo, Sri Lanka.

We are seeking a highly motivated, detail-oriented, and experienced Quality Assurance Manager to lead and oversee quality assurance activities. The successful candidate will be responsible for ensuring that products, services, and business processes meet established quality standards, regulatory requirements, and customer expectations.

Key Responsibilities

• Develop, implement, and maintain quality management systems, policies, and procedures.
• Monitor and evaluate product and process quality to ensure compliance with company standards and applicable regulations.
• Lead internal and external quality audits and ensure timely closure of audit findings.
• Identify quality issues, investigate root causes, and implement corrective and preventive actions (CAPA).
• Establish quality objectives, key performance indicators (KPIs), and continuous improvement initiatives.
• Manage customer complaints, non-conformances, and quality-related investigations.
• Train and guide employees on quality standards, procedures, and best practices.
• Prepare quality reports and present findings and improvement recommendations to senior management.
• Ensure compliance with relevant industry standards, certifications, and regulatory requirements.
• Lead and develop the quality assurance team to achieve operational excellence.

Qualifications And Requirements

• Bachelor’s degree in Quality Management, Engineering, Science, or a related field.
• Minimum of 10-12 years of relevant experience in quality assurance, preferably with supervisory or managerial experience.
• Strong knowledge of quality management systems, such as ISO 9001, and relevant industry standards.
• Experience in conducting audits, risk assessments, root-cause analysis, and process improvement.
• Excellent analytical, problem-solving, leadership, and communication skills.
• Ability to work independently, manage multiple priorities, and lead cross-functional teams.
• Professional qualifications in quality management or auditing will be an added advantage.