Manager - Quality

1. Raw Materials & Packaging Compliance

• Ensure raw material compliance with quality parameters and taste evaluation.
• Approve MRIN (Material Receipt & Inspection Note) for raw materials and packaging materials.
• Vendor qualification, documents verification (COA, SAQ, PM specs, certifications, sustainability requirements).
• Packaging material validation, artworks, and labels control.
• Supplier audits and periodic performance evaluation.

2. Production & Process Quality

• Oversee agglomeration and other product quality checks.
• Conduct FG (Finished Goods) Second Pass Verification and documentation.
• GMP, hygiene controls, and compliance verification.
• PRP (Pre-requisite Programs) controls and documentation.
• Pest control compliance monitoring and effectiveness verification.
• Calibration, ALC documentation, and sample data management.

3. Quality Systems & Documentation

• All departmental document control and record management.
• Ensure compliance with Food Safety, QMS (ISO/FSSC 22000), Social, and Sustainability standards.
• Objective setting, evidence preparation, and documentation for audits.
• Contracts, specifications, COA, and outgoing documents control.
• Outgoing COA verification and sign-off.
• MIS reports preparation (Quality, Budget, Certification, and Sustainability).

4. Compliance & Certification

• Sustainability audits documentation, Organic coffee documents, and traceability accountability.
• Social compliance audit preparation (SMETA/SA8000/SEDEX or equivalent).
• Certification audits follow-up (FSSC 22000, Organic, Rainforest Alliance, Fairtrade, etc.).
• Regulatory compliance (FSSAI, EU, USFDA, Codex, etc.) for products and packaging.
• All PRPs and CCPs validation, monitoring, and verification.

5. Cross-functional Support & Systems

• NetSuite entries verification and quality follow-up.
• Payment follow-up related to certifications, inspections, and inventory quality charges.
• Training & development of inter-departmental staff on quality systems and hygiene practices.

6. Continuous Improvement & Leadership

• Lead quality improvement initiatives across departments.
• Drive digital quality documentation and data analytics for decision-making.
• Support product development with sensory evaluation and shelf-life studies.
• Establish strong vendor partnerships through continuous quality improvement.
• People management, mentoring, and competency development of the QA/QC team.