Manager Quality - International

Job highlights

• Experienced specialist with expertise in quality control methodologies such as Six Sigma, APQP, FMEA, and IATF standards

• Monitor and evaluate quality of customer interactions, document issues, develop solutions, lead and mentor quality teams

• Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.

• Documents quality issues and performance measures for management review.

• Provides information to assist in the feedback and formal education process of individuals on the phone.

• Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.

• Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

• Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.

• Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.

• Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.