Manager Research Advisor

Manager Research Advisor

Role:
Lead end-to-end research projects on a digital research platform while managing and mentoring a team of research advisors. Drive client engagement, research quality, team performance, and process improvement.

Key Responsibilities:

• Manage research planning, study design, participant recruitment, fielding, analysis, and client delivery.
• Provide research strategy and project guidance.
• Manage and mentor 3 to 6 research advisors, including coaching, 1:1s, feedback, and performance management.
• Own QA/QC, utilization, CSAT, retention, and team performance metrics.
• Drive process improvement, documentation, enablement, and AI-driven initiatives.
• Support hiring, onboarding, and team development.

Must-Have Skills:

• 2+ years of People Management
• UX / Qualitative / Market Research
• Research Project Management
• Client Engagement
• SaaS / Digital Research Platform Experience
• Team Mentoring & Performance Management
• Strong Communication & Critical Thinking
• Process Improvement & Problem Solving
• Highly Organized & Detail-Oriented
• Willingness to work 5:30 PM 2:30 AM IST