Manager, Safety & Security

About the role

To lead and support the Central I-City’s Team in the aspect of Fire Safety, Occupational Safety and Health and Physical Security of the Centre. Serve as point of reference and is responsible for establishing, implementing and governing Occupational Safety and Health (OSH), Fire Safety and Security standards across Central I-City to ensure that the mall operation is safe and all work is carried out in accordance with CPN’s policies and procedures.

Key responsibilities

• Oversee overall fire safety, OSH and security operations by establishing policies and procedures, conducting risk assessments and investigations, and ensuring optimal performance of CCTV, access control, and security systems.
• Identifies fire safety, OSH and security operations compliance gaps through agency liaison with authorities (DOSH, BOMBA, Police, etc.) and periodic inspections.
• Serve as the Certified SHO / OSH-C and Fire Safety Manager to ensure standards and equipment are fully maintained.
• Oversee departmental budgets (OPEX & CAPEX) and identify cost-saving opportunities while maintaining operational efficiency and safety.
• Maintain high levels of emergency readiness by managing the Fire Safety Officer (FSO) and Emergency Response Team (ERT), facilitating regular refresher training and continuous review of Emergency Response Plan (ERP).
• Coordinate emergency preparedness activities including evacuation drills, fire response, first aid and other emergency scenarios.
• Lead root cause investigations for security breaches, safety incidents or compliance failure with internal/external stakeholders.
• Drive workplace safety culture by coordinating meetings, tracking safety action plan implementations and fostering employee safety engagement.
• Providing professional guidance and technical support on facilities management, engineering works, renovation projects and contractor management by reviewing high-risk activities, fit-out work and events setup.
• Review, approve and oversee Permit-to-Work applications for high-risk activities by conducting contractor safety briefings, approving critical permits (Working at Height, Hot Work, etc.) and enforcing strict compliance.
• Develop and coordinate compliance, safety and security training programs, promote awareness to staff to build on-ground operational capability.
• Prepare monthly management reports, monitor KPIs, analyze incidents and risks and recommend improvements to enhance operational safety and compliance.
• Build and maintain effective relationships with internal and external stakeholders, including regulatory authorities, law enforcement agencies, emergency services, and outsourced service providers.
• Track changes in local laws, industry standards and statutory requirements and advice the management of any regulatory updates, emerging risks and compliance trends that may impact business operations.

About you

• Degree / Professional Certificate in Occupational Safety and Health / Engineering / Security Management / Fire Safety / Facilities Management or a related field.
• 5 years’ experience in security management, intruders’ system, risk analysis, crisis management, physical security, fraud / incident investigations, emergency system testing, emergency preparedness, occupational health and safety with 3 years in leadership role preferably in shopping mall/retail or property development industry.
• Registered SHO / OSH-C with DOSH and/or Fire Safety Manager will be an added advantage.
• Experience liaising with DOSH, Bomba, PDRM, and regulatory authorities.
• Strong leadership, team management, communication, stakeholder management, and problem-solving skills to collaborate effectively across departments and with external stakeholders.
• Able to respond to emergencies and support after-office-hour operations when required.
• Good financial management, budgeting, and forecasting capabilities
• Strong problem-solving and decision-making abilities