Manager - Sales Operation, Gurgaon

Role & responsibilities :

Project Discounting & Commercial Approvals

• Manage and process project discounting approvals for institutional sales div. within the defined 24-hour SLA.

• Ensure a high level of precision and accuracy in all financial calculations, commercial evaluations and approval workflows.

• Guide and advise Sales and Commercial teams on discount optimization, value engineering and timely deal closure to maximize cost savings and profitability.

• Drive effective cross-functional collaboration to align stakeholders with organizational objectives for efficiency, profitability and sustainable growth.

Retail Project Sales Governance

• Oversee the evaluation and approval of Retail Project Sales discount requests within the 24-hour SLA.

• Ensure strict adherence to the Pre-Approved Discount Matrix, minimizing policy deviations and ensuring all exceptions are properly evaluated, justified, and approved.

• Strengthen governance and compliance across the project sales discounting process.

Margin Enhancement & Profitability Tracking

• Conduct a comprehensive review of cumulative Gross Margin Value during the first week of each month.

• Continuously monitor Gross Margin performance throughout the month to identify variances, assess profitability risks, and implement timely corrective actions.

• Partner with Sales and Commercial teams to identify and drive margin improvement and profitability enhancement opportunities.

Projects Sales Audit Execution

• Lead end-to-end Project Sales Audits, ensuring accurate, comprehensive, and error-free audit reports supported by clear strategic insights.

• Coordinate with external audit agencies to facilitate seamless audit execution, timely resolution of observations and complete closure of audit findings.

• Translate audit outcomes into actionable management summaries covering key achievements, risk areas, compliance gaps, and process improvement opportunities.

Preferred candidate profile :

• Smart & dynamic Professional

• Proven experience in sales operation role within a fast-paced and dynamic organization.

• Strong understanding of business processes, dynamics and best practices.

• Excellent communication, interpersonal and stakeholders management skills.

• Analytical abilities, with a track record of driving results.