Manager - Sales Training

Designation: Manager

Location: India Karnataka BLR Yemalur - Block 2

Organization: Fashion & Retail

Job Description:

Job Purpose

Job Purpose Description

Job Context & Major Challenges

The Training manager is the custodian of capability building and performance of the 1000+ workforce spread across the country.

• To build training architecture (Operations managers as Trainers, Building training content and build training processes and dashboards) to deliver on the capability building agenda.

• To be adept at training delivery, content development and training management. This role requires a unique blend of expertise in Retail Operations and learning & development.

• To work with Operations, Buying & Merchandising, Product, Visual merchandising, Marketing functions to conceptualize, create and drive relevant performance enhancing initiatives beyond the basic capability building.

• To identify, evaluate and work with competent vendors to support in executing the learning agenda for the brand/channel

• superior influencing skills to be able to drive Operations teams and other function as none of them would have a reporting relationship though they are driven by similar business objectives

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1

Product Training

• Basic Product Training for CCA though regular content creation and daily in store learning material

• Advanced product training for Store Managers on Project drive category

• Seasonal Product Training Manuals delivery

• Identifying the need and delivering in-store product training

• Identify and groom SM and MRM as trainers for delivering product training

• Plan around assessment structure

• Enabling MRM/VMI to test and improve product knowledge

• Co-ordinate with third parties for any specific training requirement – like Brand specific category (Product Team)

• Developing content or fine tuning the existing one according to business need

KRA2

Execution of Standard Retail Processes – Capability Building and Succession Planning For Store Manager ,MRM Development

• Developing and maintaining systems to ensure smooth store operations through store checklist

• Building VM capabilities in store team through MRM/VMI driving VM champ program

• Maintenance and usage of MST platform for store communications

• Building and handholding Store Manager as Coaches

• Conducting development centre for SM and MRM development through classroom training, on the job project and handholding

• Identify top talent pool of Store Manager and ensure their grooming through dedicated training, projects or stints

KRA3

Store Project intervention for Category improvement

• Pilot the program with a set of stores

• Spend time at the store handholding the participants

• Make the required adjustments in content and suggest changes if any regd. Ways of working

• Help participants achieved desired outcomes

• Establish evidence for effectiveness of the intervention