Manager, Security Services Operations

Key Responsibilities

Processes
Management Information /regulatory reports

• To ensure timeliness and quality statistics analysis to management, internal department or clients

• To ensure that all reports meet management requirement and support the related project/enhancement/audit

• To ensure timeliness and quality all regulatory reports such as Audit Confirmation, holdings request from Listing Company or regulators (such as SFC)/government bodies, and work with Client Service Team for any client communication on exceptions
  Financial data control

• To monitor and report the financial data (including operations loss, Budgeting, Forecast or periodic declaration), clarify discrepancies and take responsibilities in the overall account process

• To ensure all provision, accrual and pre-paid accounts are in good order
  Account Opening and documentation

• To ensure that account opening, amendment and closing (including hub account with other service centre) is a smooth and well-defined process for both clients and Bank

• To work with hub on the account maintenance in the respective system and seek improvement opportunities with hub

• To coordinate with Client Service Team on client exception management (for example, outstanding documentation), with internal department such as Account Services/hub/individual service centres, and with external parties such as regulator in obtaining regulatory approval, if required.

• To ensure a proper filing and retrieval system on account documentation, including client and internal documentation such as Service Level Agreement with service providers

• To work with Legal and Compliance, and other internal or external parties on a periodic client documentation review

• To ensure compliance with KYC or other account opening policies.  Handle related project / enhancement/audit

• To handle deceased account issues by working with Legal and Compliance Department and external legal advisors
  Static data maintenance

• To coordinate with Hub to ensure all static data maintenance are in timely and smooth process. Static data maintenance includes stock, price, holiday, exchange rate, charge/invoice setup, Lien placement and withdrawal etc, which are not able to maintain by Operations

• To work with hub on the static data maintenance in the respective system and seek improvement opportunities with hub

• To handle related project/enhancement/audit

• To handle daily price feed process
  System access maintenance and control

• To handle the security administration of vendor applications (such as CCASS, CreationOnline etc)

• To review system profile and user profile periodically

• To handle related project / enhancement/audit
  Vault Management

• To run safe operations and take full control of physical securities being held, including deposit and withdrawal of physical securities in/out from the vault

• To ensure the stock count is in timely and smooth process

• To handle related project / enhancement/audit

Billing and Invoice Management

• To coordinate with Hub on the charge/billing setup/payment advice, and ensure the setup and the invoice are in good order
• To settle invoice paid by cheques and arrange with hub to settle outstanding invoice
• To escalate exception and work with Client Service Team on the exceptions with client impact
• To handle related project / enhancement/audit
  Suspense/Sundry/Control Account Management
• To work with Global Reconciliation Hub (GRH) and Operations team to ensure the proper reporting, clearance and escalation of the control account outstanding.   
• To handle related project / enhancement/audit
• Handle reconciliation not performed by GRH such as Tracker Fund Reconciliation and Stopped Cheque,  
  Operations Control Management
• Responsible for DOI maintenance.  Work with other sections within Securities Services and Hub to ensure DOIs are up-to-date and perform periodic review.
• To support and ensure timely submission for KCS and KCSA accessment.
• To assist Manager, Service Control to handle Operations risk and loss related reporting, and Operations Risk project and initiatives
  General Administration
• To handle fax/SWIFT/Letter distribution and courier service for Securities Services
• To ensure Statement to be sent to client on a timely manner and in good order
• To manage the telephone recording machine
• To perform the general administration functions such as stationery / office machines (e.g., photocopy/fax machine) coordination, Air-ticket/hotel booking, bill settlement, telephone directory maintenance

Others

• Comply with the Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer’s activities.
• Report any suspicious activity to the respective Unit Money Laundering Prevention Office and the line manager as well as Country Money Laundering Prevention Officer if considered necessary.
  People & Talent
• Develops and embeds a high-performance culture; develops talent to ensure a high-quality succession pipeline; drives improvement in people engagement; and ensures the team is resourced and trained sufficiently.
• Leads through example and builds the appropriate culture and values.  Sets appropriate tone and expectations from the Operations team and works in collaboration with risk and control partners.
• Periodically reviews team structure and supports opportunities staff development both within the country and into other markets. 
• Sets and monitors job descriptions and objectives for direct reports and provides objective feedback and rewards in line with their performance.
  Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal

• Client Service Team, Operations team
• Head, Custody Operations
• Regional and Relationship Managers
• Other functional officers
• Other Departments and Divisions (Cash Management, Treasury, Account Services, Credit Risk Control)
  External
• FI customers (Network Managers, Head of Operations etc.) 
• Regulatory Authorities 
• Market Participants (Depositories, Exchanges, Broker-Dealers, Custodians, Registrars)

Skills and Experience

• Communications 
• Microsoft Office

Qualifications

Education

• Degree or Above
  Languages
• English and Chinese

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.