Manager Self Service

Specific Job Functions:

• Monitor service levels in the department and adjust staffing levels as needed
• Ensure adequate staffing levels are maintained
• Ensure guest satisfaction by interacting and making sure the guest expectations have been achieved
• Maintain a friendly, courteous and professional relationship with all guests, employees and Vendors. (Licensed Store Partners)
• Communicate via e-mail in a professional manner and follow computer use guidelines
• Communicate all departmental needs to the Assistant Director and Director of Food and Beverage
• Complete paperwork, daily reports, menu analysis, cost analysis, monthly Profit and Loss statements and all other necessary financial analysis for the department.
• Manage and lead staff including hiring, scheduling, employee counseling and commendations
• Train employees on steps of service, sequence of service and hold them accountable to the standards.
• Conduct upbeat daily pre-shift meetings and regular staff training meetings
• Ensure all employees have the necessary permits before clock in
• Ensure all employees meet established uniform standards.
• Oversee orders and maintain par levels of inventory for each self-service outlet
• Manage, monitor and mentor staff to ensure they are following proper policies and procedures
• Actively Supervise all department outlets by ensuring areas of the department are constantly maintained for cleanliness
• Ensure daily operational tasks are performed and completed
• Maintain company and departmental health and safety standards
• Ensure necessary tools are provided to staff as needed
• Ensure departmental and company policies are followed
• Achieve service, financial, and human resource goals set forth by senior management.
• Perform all duties as deemed necessary for the success of the department
• Conduct Quarterly Starbucks Promotional Launch Meeting with Assistant Managers and Cindy Ferris.
• Execute Starbucks Quarterly Promotion drink preparation training.
• Execute all Starbuck Promotions in compliance with Starbucks Standards and on time
• Create weekly schedules
• Run shifts- to cover assistant managers’ days off.
• Payroll/Kronos
• Cash Variance and Locker Audit tracking
• Avero-track employee productivity
• Handle vacation requests
• Leaves of absences/ FMLA personal action notice
• Handle employee concerns/ resolutions-Monthly meetings with Shop Stewarts with a provided meeting agenda one week in advance.
• Employee Relations- meet on grievances and BOA
• Coach train and develop staff
• Handle Guest complaints
• Mentor and develop direct management team
• Coordinate with other departments and assist with guest needs

Qualifications:

• Minimum 5-years’ experience managing a high-volume self-serve/ grab and go restaurants
• Communicate effectively in English both verbally and written forms
• Must possess basic computer skills including Word, Excel, Outlook and Access
• Minimum 2- years of creative, proven marketing experience. (Ability to provide marketing portfolio upon request)
• Mandatory testing on restaurant menu knowledge (Information will be provided)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.