Manager/ Senior Manager, Alumni Engagement, OAR

Responsibilities

• This position is for Office of Alumni Relations (OAR).

• Stakeholder Engagement

• Partner Schools, Offices, Colleges and Institutes to develop and deliver alumni engagement initiatives.

• Identify, cultivate, and collaborate with industry partners to create meaningful opportunities and value-added engagement initiatives for alumni.

• Contribute as an active team member within OAR to support cluster, department and university-wide events.

• Volunteer Management: Manage Alumni Chapters, Groups and Communities

• Strengthen alumni engagement by fostering and deepening relationships local and overseas alumni communities, in alignment with OAR's volunteer engagement strategy.

• Provide strategic guidance and operational support to alumni chapters/groups on their initiatives, budget, succession plans, governance and related matters.

• Maintain and manage alumni/volunteer database, ensuring records and contact information remain accurate and up to date.

• Event Planning and Management

• Conceptualise, research and execute a diverse portfolio of alumni engagement programmes which include panel discussions, class reunions and overseas townhalls (virtual) to drive meaningful connections and sustained engagement across diverse alumni segments.

• Manage end-to-end event planning, execution, evaluation, reporting and communications to ensure successful delivery and engagement outcomes.

• Support the implementation of strategic initiatives and undertake other responsibilities assigned by the supervisor.

• Other duties as assigned.

Qualifications

• Bachelor's degree with at least 4 years of working experience, preferably in the higher education sector, in the areas of stakeholder engagement and event management.
• Able to thrive in a fast-paced environment, manage competing priorities, and deliver quality outcomes under tight deadlines.
• Detail-oriented with strong project management, administrative and organisational skills.
• Excellent interpersonal, presentation and communication skills (both written and verbal) - with an outgoing personality.
• Demonstrate strategic, critical and analytical thinking abilities.
• Mature and relationship-oriented, with a proven ability to build and sustain strong partnerships with alumni, industry partners, and other stakeholders. Experience in alumni relations would be an advantage.
• Proficient in leveraging technology, social media and database management tools.
• Creative, innovative, energetic, and positive in outlook, with a proactive approach to problem-solving.
• Willing to work after office hours when required.

Other Information Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.