Manager/ Senior Manager, Digital Platform Optimisation (DX2)

What the role is

The candidate will contribute towards optimisation of SWDA’s digital portals and digital engagement, designed to enable Singaporeans inplanning their lifelong learning journeys. This function requires productstrategy, application of data-driven insights and hands-on technical engagementto deliver meaningful user outcomes.

What you will be working on

The candidate will be required to perform the following key tasks as as assigned by his/her supervisor(s):

Contribute to the development of product roadmap, prioritising initiatives based on user needs, business objectives, and technical feasibility

Define and track product success metrics, including user engagement, conversion funnels, and retention, to inform iteration and decision-making

Partner with the development team to review front-end tech stack and assess code quality, ensuring portal performance and maintainability

Propose and validate recommendations for feature enhancements, supported by UX assessments, user research, and usability testing

Work closely across teams with internal and external project managers and stakeholders to deliver improvements in a structured, iterative manner

Ability to create simple design prototypes to facilitate communication and alignment of proposed enhancements is a plus

What we are looking for

Has at least 3 years of experience in digital product management, business analysis, UX/UI design, and/or web development

Demonstrated experience as a product owner or business owner in cross-functional agile teams, with the ability to drive a product from ideation through to delivery

Strong ability to define product vision, manage a backlog, and make prioritisation decisions that balance user value, business impact, and technical constraints

Proficient in analysing qualitative and quantitative data to surface actionable insights and measure product outcomes

Has working knowledge of front-end programming languages and frameworks, with the ability to engage meaningfully in code reviews and technical discussions with developers

Ability to take a user-centric approach in product audit and development of product roadmap, to identify value-add to key user segments

A collaborative team player with strong attention to detail and the ability to work well under pressure

Knowledge of the following tools are a plus:
Web analytics tools such as Adobe Analytics, and SQL for data querying

UI design tools such as Figma

Artificial intelligence tools for classification, content personalisation, or productivity enhancement

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP

About Skills and Workforce Development Agency

The Skills and Workforce Development Agency (SWDA) drives lifelong learning and workforce development to enable Singaporeans to take charge of their careers, learn for life, access good jobs, and grow in fulfilling careers. We enable employers to build a skilled, future-ready workforce, design quality jobs, and adopt skills recognition practices. Together with our partners, we build a trusted, high-quality, industry-relevant, and innovative ecosystem that meets the evolving workforce needs of both businesses and workers. For more information, please visit www.swda.gov.sg.