Manager Service Management

Essential Job Functions:

• Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly.
• Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests.
• Engage with clients to gather feedback, address basic concerns, and coordinate support.
• Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
• Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution.
• Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date.
• Generate reports on service performance and client feedback for review and action.
• Coordinate resources and schedules to ensure optimal service coverage.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in Service and Program Management
• Proficiencies in strategic planning, team leadership, and performance management
• Continuous learner that stays abreast with industry knowledge and technology Other Qualifications:
• Advanced degree in a relevant field a plus
• Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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