Manager (Services Management)

Hong Kong Interbank Clearing Limited

Hong Kong Interbank Clearing Limited (hereinafter referred to as “the Company”) is a private organization jointly owned by the Hong Kong Monetary Authority (HKMA) and The Hong Kong Association of Banks. The Company’s key objective is to develop and operate a safe and efficient multi-currency and multi-dimensional financial infrastructure in Hong Kong for:

• large-value interbank fund transfers denominated in HKD, USD, Euro and RMB;
• interbank money settlement of equity and debt securities transactions in Hong Kong via the linkages with the Hong Kong Securities Clearing Company Limited and the HKMA’s Central Moneymarkets Unit (CMU) system;
• small-value interbank fund transfers denominated in HKD and RMB via the HKD and RMB Faster Payment System; and
• interbank clearing and/or money settlement of paper cheques and various types of electronic payments in Hong Kong.

The Company is also the operator of the HKMA’s CMU system.

Apart from interbank clearing-and-settlement services, the Company and its subsidiaries also support the HKMA and the financial industry to foster the development of the financial technology (“FinTech”) ecosystem in Hong Kong.

We are looking for a suitable candidate to take up the following job position.

Manager (Services Management)

Major Responsibilities

Leading the Services Management team to deliver service excellence and support banks and business partners’ usage on Swift messaging systems and other critical interbank clearing and settlement systems such as the Clearing House Automated Transfer System (CHATS) and the Faster Payment System (FPS). Duties include:

• Formulating and providing supervision on service operation processes including but not limited to client on-boarding, service maintenance, contingency measures, and drill activities, fulfilling relevant service agreements and/or regulatory requirements
• Managing the helpdesk operating from 07:00 to 05:15 of the following day, providing enquiry handling and support services to banks and business partners
• Overseeing communication with banks and business partners in relation to the Company’s services mainly through preparation and issuance of circulars and technical notes regarding major system release and enhancements
• Acting as primary contact interfacing with service providers on projects and matters in relation to the provided services
• Leading incident and problem management processes for all critical online applications in the capacity of Incident Manager, coordinating with both internal departments and external stakeholders
• Developing and implementing service management best practices aligning with the Company’s strategy and plans
• Contributing to the establishment and ongoing maintenance of service agreements
• Driving and maintaining user/customer satisfaction among banks, business partners, and regulatory bodies
• Managing the development and maintenance of the Company’s website, collaborating with vendor, technology teams and business stakeholders

Requirements

• Bachelor’s degree or above in Business, Banking Information Technology or a related field
• Over 8 years of experience in the areas of: (i) coordinating implementation and roll-out of systems preferably banking/ financial applications, (ii) managing helpdesks for providing system support to users, and/or (iii) operations of payment systems or banking/ financial applications
• Solid skills of system service delivery, incident and problem management, and helpdesk operations
• Fluency in both English and Cantonese, proficiency in Putonghua is preferred
• Good presentation, communication and interpersonal skills
• Familiarity with Swift messaging systems and web technology is advantageous
• Hands-on experience with clearing services and payment systems (e.g., CHATS, FPS) is highly desirable
• Proven ability to work independently and adapt to roster-based shift schedules
• Candidates with less experience may be considered for the position of Senior Specialist (Services Management)

How to Apply
Interested parties please send your curriculum vitae stating your current and expected salaries, and contact phone number to the Human Resources Division, Unit B, 25/F, MG Tower, 133 Hoi Bun Road, Kwun Tong, Kowloon or by clicking the "Apply Now" button below:

All applications and personal information collected will be treated in strict confidence and only be used for the purpose of recruitment and selection.  The information collected will be accessed by our authorized personnel only.  Those applicants not contacted by the Human Resources Division within two months from their application date should consider their applications filed for future reference which will be retained for one year for possible future job matching, and destroyed after the expiry of one year.