Manager, Singapore Hub Operations Control Centre (SIOC)

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Job Location: Passenger Terminals

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About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Job Description:
About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

Lead and manage the Singapore Hub Operations Control Centre (SIOC) to ensure operational excellence, customer satisfaction, cost efficiency, safety performance, and effective command and control during routine operations, crises, and major disruptions.

Ensure operational expenditure (OPEX) remains within approved budget through effective management and control of operating costs.

Drive continuous improvement initiatives to enhance productivity, efficiency, and overall operational performance.

Promote a strong safety culture through regular engagement with frontline operational staff.

Drive awareness and compliance with safety standards by sharing lessons learned from internal and external incidents, accidents, and industry best practices.

Foster a proactive safety mindset across all operational teams.

Lead the SIOC team in coordinating Singapore Hub-wide responses to crises, emergencies, and major operational disruptions.

Provide real-time situational leadership, stakeholder alignment, and decisive decision-making to minimize operational impact and ensure safe restoration of normal operations.

Strengthen command and control capabilities through close collaboration with Business Units' Control Centres and key stakeholders.

Continuously review and optimize operational processes, procedures, and organizational structures to improve effectiveness and efficiency.

Refine communication protocols and coordination workflows across business units to enhance operational responsiveness.

Leverage technology and digital solutions to transform SIOC into a next-generation Command, Control, Communications and Intelligence (C3i) operations centre.

Key Requirements

Minimum tertiary qualification from a recognized institution.

At least 5 to 7 years of relevant experience in airport ground handling, operations control, or a related operational environment.

Strong knowledge of ground handling operations and industry practices.

Ability to conduct business process analysis and drive process improvements.

Experience in developing, reviewing, and implementing policies, procedures, and operational frameworks.

Strong analytical and problem-solving skills with a logical mindset.

Effective influencing, stakeholder management, and communication skills.

Strong interpersonal and networking capabilities across multiple functions and stakeholders.

Customer-focused with the ability to build and maintain strong customer relationships.

Ability to work in a dynamic operational environment and manage multiple priorities effectively.

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