Manager - Software & Application Development

Scope of the Role

The SRE Build Engineer Networks is responsible for ensuring the reliability, performance, and continuous improvement of network infrastructure by managing incidents, supporting deployments, and driving automation. This role involves close collaboration with internal teams and clients to maintain high service availability and operational efficiency.

Key Responsibilities

• Monitor shared mailboxes and alerts to identify and respond to incidents, requests, and tasks.
• Track and manage tickets through ServiceNow, ensuring timely updates and SLA adherence.
• Perform initial troubleshooting, root cause analysis, and resolution of network-related issues.
• Infrastructure automation with terraform, ansible
• Vulnerability assessment, management, Patch management, database management
• Coordinate with internal teams, clients, and service owners for issue resolution and deployments.
• Obtain required access, approvals, and validations before executing changes or deployments.
• Communicate with stakeholders before and after deployments to ensure seamless operations.
• Participate in weekly client status calls to provide updates on progress, risks, and action plans.
• Maintain detailed documentation of troubleshooting steps, solutions, and operational activities.
• Support audit and compliance requirements through proper documentation and reporting.
• Take ownership of assigned tasks and drive them to closure.
• Continuously improve processes by identifying inefficiencies and recommending automation or preventive actions.
• Stay updated with new tools, technologies, and SRE best practices.

Key Skillsets

Technical Skills

• Strong hands-on experience in networking concepts (TCP/IP, DNS, DHCP, routing, switching)
• Experience with network troubleshooting tools (Ping, Traceroute, Wireshark, etc.)
• Hands-on experience with incident management tools such as ServiceNow
• Working knowledge of PowerShell / scripting for automation (preferred)
• Experience in Power Query / Excel / data reporting tools (added advantage)
• Familiarity with monitoring tools (SolarWinds, Nagios, etc.)
• Understanding of deployment, change, and release management processes
• Strong experience in incident management and RCA (Root Cause Analysis)
• Knowledge of SRE principles: reliability, availability, automation, and observability
• Experience working in SLA-driven environments
• Exposure to ITIL framework (Incident, Problem, Change Management)

Soft Skills

• Strong communication and stakeholder management skills
• Ability to prioritize tasks and work under pressure
• Excellent analytical and problem-solving ability
• Strong documentation and reporting skills
• Proactive mindset with focus on continuous improvement
• Team collaboration and client-facing experience

Preferred Qualifications

• Bachelor’s degree in Computer Science, IT, or related field
• Relevant certifications (Cloud, CCNA, ITIL, or equivalent) are a plus
• Experience in enterprise-level network environments

Required Skills

• software development
• devops
• linux administration
• infrastructure automation
• containerization
• load balancing
• ci/cd