Manager, Special Projects

Manager, Special Projects ( 20860 )

Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.

With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.

About The Role

Lead monitor and coordinate people and processes to ensure that projects are delivered on time and produce the desired results. Coordinate with consultants, contractors, and specialist suppliers to ensure delivery of projects are in line with business required timelines. Should have a strong background in project management, budgeting, and analysis. Should be an excellent communicator and comfortable managing multiple tasks. Must be a team player and have an aptitude for problem-solving.

Key Duties and Responsibilities

• Liaise with Consultants and Designers in developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
• Act as a Client Representative in the instance of an external Project Manager and coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Manage communication with all stakeholders and update senior management with timely progress/ cost tracking reports including project cost to completion summary.
• Review recommendation reports submitted based on the scoring and review comments from VP of Special Projects, Senior Managements and Operators. Get necessary approvals and signatures. Liaise with commercial/ legal team to finalize LOI/contracts.
• Coordinate with the consultants ensuring that all government related approvals for the project are in place including all relevant Design and Construction NOCs and Building Permits
• Evaluate design and construction progress and prepare detailed reports on a weekly or other basis, to be agreed.
• Monitor progress on site, report major issues to VP of Special Projects and take corrective action in conjunction with Consultants and Project Managers to minimize actual and potential delays to the construction program.
• Conduct quality checks on works carried out to ensure that project components meet all specifications.
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs. Create and maintain comprehensive project tracking documentation.
• Establish and maintain relationships with third parties/vendors.
• Support the assessment and valuation of contractors/ supplier s payment applications and processing of payment certification in accordance with contractual terms and conditions.
• Conduct site inspections with consultant team before project completion, to determine snags and ensure any issues are rectified before sign-off.
• Conduct site inspection on completed projects and revisit, when necessary, until the DLP/ warranty period is concluded.
• Assist and support any administrational duties in the absence of the colleague handling administration related task or as required.
• Administer requisition and approvals as required.
• Knowledgeable in Opera and RAMCO systems
• Prepare reports and correspondence as required by the Department Head

Management of Team

• To build and foster collaborative relationships with other departments within the organization to stay informed and abreast of new initiatives, products, and services.
• Contribute to the preparation of the department budget and monitor the financial performance of a given area versus the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.
• Manage the effective achievement of objectives through setting individual objectives, managing performance, developing staff, and providing formal and informal feedback to maximize overall performance and team motivation while continuing to deploy resources effectively for growth and further strengthening the employee value proposition.
• Ensuring strategic execution of the team priorities with responsibility for business performance and budget management, while acting as an advisor for leadership team; requires the ability to partner, execute, and lead through influence and collaboration across the company.
• Managing and inspiring a talented and diverse group of colleagues and helping them develop and learn as they grow their careers.

Human Resources

• Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal/PDP), colleague development and motivation, counselling / disciplinary issues.
• Maintain and enhance the open-door policy to all colleagues providing advice and guidance when needed regarding their issues or concerns and/or grievances.
• Ensure that the hotels are fully compliant with Kerzner people processes and deadlines that govern all Kerzner properties. i.e., CES, SAP, Probation reviews etc.
• Ensure that the administration of the performance review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.
• Maximize productivity and achieve optimum staffing levels to minimize additional payroll costs.
• Talent Reviews are alive and active, and the target audience know why they are so important.
• Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers positively encouraged.
• Control the LTO in the operational departments in conjunction with the HR department to ensure that any areas of concern and monitored and rectified.
• Conduct regular coaching sessions with HOD s to further develop both their technical and management skills.
• Manage the Engagement Survey process for the operational departments ensure that the follow up meetings are done, and the staff members have timely feedback.
• Conduct interviews when applicable.
• Review manning and re-recruitment of all positions
• Ensure one CSR event takes place every quarter.

Desired Candidate Profile

Proven working experience as a project administrator.

Excellent client-facing and internal communication skills

Excellent written and verbal communication skills

Strong organizational skills including attention to detail and multi-tasking skills.

Strong working knowledge of but not limited to Microsoft Office, Excel, and PowerPoint

Strong interpersonal skills

Leadership abilities

Strong customer service focus