Manager / Sr Manager - Loyalty Sales

Role & responsibilities

• Generate sales by sourcing leads from booked customers & society activation activities.
• Understand the customer requirements & provide them with relevant information.
• Execute the customer loyalty plan to target customer segments for enrolment.
• Execute new campaigns, promotions & program to reach out to maximum number of customers through the programs.
• Monitor programmes, analyze their effectiveness and make changes that are required for providing better experience to the customers and thereby getting maximum referrals.
• Manage relationships with existing customers by inviting them for the events by enrolling them in various alliance programs to regularly remain in touch with them.
• Interact with customers through the events and programmes and get insights about existing projects and their interest for further investment.
• Inform customers about the existing project and ask for references through regular mailers & calls.
• Work with Marketing and other Sales departments to drive delivery of program details and benefits to customers.
• Get feedback from Sales about the conversions out of the referrals provided by loyalty program .
• By performing regular analysis & report findings and changes to Marketing and Sales teams.

Preferred candidate profile

• Hungry for success
• Achievement Orientation
• Collaboration & Teamwork
• Rapport Building
• Maintaining Client Relationships
• Passion for customer delight
• Integrity
• Customer Centric
• Easy going & down to earth
• Humble
• Empathy
• Great Listener & patient
• Understanding customer psyche
• Ability to carry a conversation with HNIs
• Positive Attitude