Manager/ Sr. Manager Program

Job highlights

• Manager Program Desired Experience in yrs
• Good in people management,CRM and Analytics
• minimum Graduate Desired Qualifications / Certifications
• Post Graduate will be preferred
• Manager Program Minimum 4 - 7 years experience in Customer Service role with hands on experience in technology,good analytical skills
• Demonstrated experience managing key accounts

Manager/ Sr. Manager Program Minimum 4 - 7 years experience in Customer Service role with hands on experience in technology, good analytical skills

Career at Netcarrot's Loyalty Program Manager/ Sr. Manager Program Desired Experience in yrs.

Minimum 4 - 7 years of experience in Customer Service role with hands on experience in technology, good analytical skills and a strong preference for retail experience. Company

With a deep understanding and application of the CRM tools, the Manager, Manager/ Sr. Manager Program will contribute to our rapid growth by managing client relationships, and providing high touch client Success. We need someone who is proud of what they do, and has a sense of ownership that they take with them throughout the development and management in the client lifecycle. As the primary point of contact for clients, and the liaison between clients and internal team members, provide exemplary client service and solution delivery, while simultaneously driving client delivery, and identifying new business development opportunities.

Must have positive attitude and a team player, who knows that success is directly correlated to the relationships you cultivate with your team members, and embrace their achievements as you do your own. Have an entrepreneurial spirit that thrives on the prospect of making an impact & who values hard work, thoughtful analysis, and flawless execution. If this sounds like you, let us know. The position acts as a strategic service and partner to all business functions at NCLS, including Technology, Analytics, Delivery and Operations. Client Relationship Management:

Establishes productive, professional relationships with key personnel in assigned customer accounts

Owing the account to ensure that all services are delivered as per agreed Scope of Work & Service Level Agreement

Creating & owing the campaign calendar and its management as part of the KPI

Proactively address any day to day issues that are escalated from the client team and see through to resolution. Business Development

Meets assigned targets for strategic objectives in assigned accounts

Farm new business opportunities from the clients for driving greater revenue & ROI from their programs

Proactively assesses, clarifies and validates customer needs on an ongoing basis

Produce benchmarking reports / account review decks to provide the clients with analysis for their program.
Proactively work towards securing the customer renewing their contract
Ascertain the potential for future cross selling opportunities in order to deliver the entire breadth of services
Ongoing account management on a timely and proactive manner, which will include regular reviews and reporting and physical visits to the customer premises on an agreed timescale
Strong strategic planning and execution skills in sales, marketing and business strategy. Desired Skills
Excellent written and verbal communication skills

At least 2+ year must in some kind of customer facing role at CXO level interaction or in consultant profile.

Good in people management, CRM and Analytics.

Demonstrated experience managing key accounts

Results- driven, focused and analytical.

Outstanding follow- up, organization, and time management skills

Resourceful and energetic executor capable of taking on a task and driving it to completion

Ability to multi- task and meet deadlines while paying attention to details Mandatory Qualifications / Certifications

Min. Graduate Desired Qualifications / Certifications

Post Graduate will be preferred. Location